Zenoti AI receptionist: what Zenoti's own does, and when CallPad fits

What does Zenoti's AI Receptionist do?

According to Zenoti (Zenoti, checked 18 October 2026), its AI Receptionist:

• answers missed and after-hours calls 24/7, by voice or text
• books single or multiple services, taking provider preferences and schedules into account
• transfers to a person when a guest asks or the situation calls for it
• suggests complementary services and active offers
• calls unconfirmed guests before their appointment and offers a reschedule when someone calls to cancel
• records calls, with summaries and transcripts, and reports results per location

What does CallPad do with Zenoti?

CallPad answers your calls 24/7 and books into Zenoti during the call.

• Books, moves and cancels appointments in real time, with the stylist or provider the client asks for.
• CallPad books multi-service appointments and handles processing time, such as a color plus cut with the gap while the color develops.
• CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.
• CallPad can transfer the call to a team member or take a message. With a message, your team gets an email saying what the caller wanted.
• CallPad keeps treatment details out of reminder and confirmation texts.
• Phone, SMS and email are live.

For med spas, CallPad offers a BAA, and clinical questions, such as candidacy, dosing, medications, reactions and aftercare, go to your staff instead of being answered by the AI.

Which should you choose?

• Stay with Zenoti's own if you're settled on Zenoti and want features such as outbound confirmation calls built into the same system.
• Consider CallPad if you run locations on different booking systems and want one AI receptionist across them, or if you might change booking software later.
• Comparing? Listen to each one take a booking call. You can hear CallPad take a booking call.

How do I set up CallPad?

Setup takes about 10 minutes. You connect your booking system, add your business details and instructions, and forward your calls to CallPad. Your number stays the same. Our call forwarding guide shows you how.

Related guides

• Which booking software has a built-in AI receptionist?
• AI receptionist for US salons and spas: which software answers the phone?
• Best AI receptionist for med spas
• Booking systems CallPad works with

Frequently asked questions

Does Zenoti have an AI receptionist?

Yes. Zenoti's AI Receptionist answers missed and after-hours calls 24/7, books, reschedules and confirms appointments, and transfers to a person when needed.

Does CallPad work with Zenoti?

Yes. CallPad works with Zenoti and books, moves and cancels appointments in real time during the call, with the provider the client asks for.

Does CallPad offer a BAA?

CallPad offers a BAA.

Does CallPad give medical advice?

No. Clinical questions, such as candidacy, dosing, medications, reactions and aftercare, go to your staff instead of being answered by the AI.

Can CallPad take a deposit?

Yes. CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.

What happens when a caller wants a person?

CallPad can transfer the call to a team member or take a message. With a message, your team gets an email saying what the caller wanted.

Try CallPad

Get a quote for your business, or hear CallPad answer a booking call.