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Quick answer: CallPad is the AI receptionist to add to a spa that runs on Zenoti. It integrates with Zenoti through your spa's own Zenoti API key, so you keep Zenoti as your booking system while CallPad answers every call 24/7 and books treatments straight into it. On top of the phone, CallPad answers texts, WhatsApp and email, texts back callers who hang up, books spa day passes, includes a BAA in every plan and has a flat price per location with all minutes included, from US$150 a month in the US.
Zenoti also has its own AI Receptionist. Below we compare the two fairly, using only Zenoti's own public pages (checked 12 Nov 2026) for Zenoti, and explain when a day spa, hotel or resort spa or wellness spa on Zenoti is better off adding CallPad. We don't give prices for Zenoti's products; ask Zenoti for those.
CallPad. CallPad integrates with Zenoti through your spa's own Zenoti API key, so your spa keeps Zenoti and adds CallPad on top. Zenoti stays where your treatments, therapists, rooms, memberships and packages live, and CallPad becomes the front desk that never misses a call: it answers 24/7, answers guests' questions about treatments, packages and policies from your own information, and books, moves and cancels treatments in real time in Zenoti. When a guest wants a person, it transfers the call to your team or takes a message.
This works for day spas, hotel and resort spas and wellness spas on Zenoti in the US, UK, Australia and Canada. For the full side-by-side across salons, spas and med spas, see our pillar comparison Zenoti AI Receptionist vs CallPad.
Yes. According to Zenoti's AI Receptionist page (checked 12 Nov 2026), Zenoti AI Receptionist is an AI front desk for salons, spas and medspas that runs on Zenoti HyperConnect. Zenoti says it:
Zenoti's FAQ says you forward calls from your current phone provider to a Zenoti-provisioned number, starting with missed-call and after-hours forwarding. Zenoti's spa management software page (checked 12 Nov 2026) says Zenoti is built for day spas, resort and hotel spas and multi-location wellness spas, and integrates with major hotel property management systems.
If outbound confirmation calls and add-on suggestions inside Zenoti are what you need most, Zenoti's own AI Receptionist is worth a look. If you want more covered than the phone, read on.
The Zenoti column below comes only from Zenoti's AI Receptionist page and spa software page, checked 12 Nov 2026. Where those pages don't cover something, we say so rather than guess; check with Zenoti for the latest.
| Feature | Zenoti AI Receptionist (Zenoti's pages, checked 12 Nov 2026) | CallPad on top of Zenoti |
|---|---|---|
| Answers calls | Yes, 24/7. You forward calls from your phone provider to a Zenoti-provisioned number, starting with missed-call and after-hours forwarding. | Yes, every call 24/7. |
| Books into Zenoti | Yes. Books, reschedules and cancels, with provider preferences. | Yes. Books, moves and cancels in real time, through your spa's own Zenoti API key. |
| Spa day passes | The AI Receptionist page doesn't mention day passes. | Books spa day passes. |
| Texts and messages | SMS and web chat through Zenoti HyperConnect; follows up by SMS. | Texts, WhatsApp and email are live, plus a website AI chatbot and missed-call text-back. Instagram, Messenger and TikTok coming soon. |
| Languages | The page says 29 languages. | Several languages; ask our team. |
| Confirmation calls and add-ons | Yes. Calls unconfirmed guests, suggests add-ons and offers a reschedule when a guest cancels. | Not part of CallPad's published feature list; ask our team. |
| Several locations | One agent can handle calls across up to 30 locations, per Zenoti's FAQ. | One shared number or per-location lines, first-opening booking across locations, head-office controls, central dashboard. |
| Booking systems | Zenoti only (it is part of Zenoti). | Zenoti plus Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, Book4Time, Boulevard and more. Locations can run different systems. |
| Reports | AI Performance dashboard per location, call recordings and transcripts. | Per-location and group-wide reports, business analysis reports and predictive analysis. |
| BAA | The page doesn't mention a BAA; check with Zenoti. | BAA included in every plan. |
| Price | Not listed on the page; ask Zenoti. | From US$150 a month per location (US), £100 (UK), A$200 (AU), C$190 (CA), all minutes included. Group pricing is custom. |
Keep Zenoti either way. Adding CallPad on top makes most sense when:
Yes. Hotel and resort spa phones ring while therapists are in treatment rooms and the spa desk is checking guests in, and many callers are hotel guests who want a time today. CallPad answers every call, books the treatment into Zenoti and can book spa day passes for visitors who aren't staying. Your hotel systems and Zenoti setup stay as they are; CallPad sits on top answering calls and messages. More in AI receptionist for hotel spas.
CallPad can answer one shared number for every location and book guests into whichever spa has the first opening, or run a separate line per location. It transfers calls to the right location's team, lets head office set brand-wide prices, policies and scripts, and gives a central dashboard with per-location and group-wide reports. Group pricing is custom. See CallPad for salon groups and multi-location spas.
For the wider picture, see AI receptionist for spas, AI for spas and the best AI tools for spas.
CallPad books in real time into Zenoti, Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, GlossGenius, Setmore, Zoho Bookings, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Google Calendar, Book4Time and Boulevard. Phorest works when the spa gets its own API key from Phorest. Using Trybe? Contact us about the CallPad Trybe integration. No CallPad Fresha, Treatwell, Timely, Booksy or Jane App integration yet; contact us and join the waitlist.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included. Pricing for spa groups is custom, and setup takes about 10 minutes. A BAA is included in every plan. We don't list Zenoti's prices; ask Zenoti for those.
CallPad. CallPad integrates with Zenoti through your spa's own Zenoti API key, so your spa keeps Zenoti and adds CallPad on top. CallPad answers every spa call 24/7 and books treatments in real time into Zenoti, and also answers texts, WhatsApp and email. Zenoti also offers its own AI Receptionist inside Zenoti.
For most day, hotel, resort and wellness spas on Zenoti, CallPad is the stronger pick if you want more than the phone covered: it books into Zenoti, answers texts, WhatsApp and email, texts back callers who hang up, books spa day passes, includes a BAA in every plan and has a published flat price per location. Zenoti's own AI Receptionist suits spas that want outbound confirmation calls and add-on suggestions built into Zenoti.
Yes. You keep Zenoti as your booking and spa management system and add CallPad on top to answer calls and messages. CallPad connects with your spa's own Zenoti API key, and setup takes about 10 minutes.
Yes. According to Zenoti's AI Receptionist page (checked 12 Nov 2026), it answers missed and after-hours calls 24/7, books, reschedules and confirms appointments by voice or text, suggests add-ons, calls unconfirmed guests before their appointment and transfers to a person when needed.
Yes. CallPad can book spa day passes as well as treatments, and answers guests' questions about your packages and policies from your own information.
Yes. CallPad answers the spa's calls 24/7 and books treatments into Zenoti, so the spa team isn't pulled away from guests to answer the phone. Your hotel and Zenoti setup stays as it is.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included. Pricing for spa groups is custom, and setup takes about 10 minutes. A BAA is included in every plan.
Yes. You can use one shared number for the group or a separate line per location. CallPad can book a caller into whichever location has the first opening, transfers calls to the right location's team, gives head office brand-wide controls and a central dashboard, and works when some locations use Zenoti and others use a different booking system. Group pricing is custom.
Running a spa on Zenoti? Keep Zenoti and let CallPad answer and book every call, text, WhatsApp and email. Talk to CallPad about your spa or spa group.
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