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Effective Date: [Insert Date]
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Welcome to CallPad.ai (“CallPad,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, applications, and services (collectively, the “Services”). By using CallPad.ai, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1. EligibilityYou must be at least 18 years old and have the legal authority to enter into these Terms. By using the Services on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.
2. Services OverviewCallPad.ai provides AI-powered reception and booking services, including handling phone calls, SMS, and social media messages, scheduling appointments, and related features.We may update, improve, or modify the Services at any time. Some features may be subject to additional terms, which will be presented to you where applicable.
3. Accounts & SecurityYou must provide accurate, complete information when creating an account.You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.Notify us immediately at support@callpad.ai if you suspect unauthorized access.
4. Acceptable UseYou agree not to use the Services to:Violate any law, regulation, or third-party rights.Transmit spam, unsolicited marketing, or harmful content.Collect or store personal data of others without consent.Interfere with or disrupt the integrity or performance of the Services.Attempt to reverse-engineer, copy, or resell the Services without authorization.We reserve the right to suspend or terminate accounts that violate these rules.
5. Data & PrivacyOur Privacy Policy explains how we collect, use, and protect your data. By using the Services, you agree to that policy.You remain the owner of your business data, customer information, and communications handled by CallPad.ai.By using the Services, you grant us a limited license to process and store your data solely to provide the Services.
6. Third-Party IntegrationsThe Services may connect with third-party apps (e.g., calendars, booking systems, social media platforms). By enabling integrations, you authorize us to access and process data as needed to deliver the Service.
We are not responsible for the availability, security, or practices of third-party services.
7. Fees & PaymentUse of the Services may require payment of subscription fees as displayed at sign-up or in your account.Fees are billed in advance on a recurring basis (monthly or annually, unless otherwise stated).Payments are processed securely by third-party providers. We do not store full payment card details.All fees are non-refundable except as required by law.We may change pricing with at least 30 days’ notice.
8. Service Availability & SupportWe strive to keep the Services available 24/7, but we do not guarantee uninterrupted access.We may perform maintenance or updates that temporarily affect availability.Basic support is provided via email; premium support options may be available with certain plans.
9. Intellectual PropertyAll software, code, designs, and content provided by CallPad.ai are owned by us or licensed to us.You may not copy, modify, or create derivative works without our prior written consent.You retain all rights to your business content, customer communications, and data processed through the Services.
10. TerminationYou may cancel your subscription or close your account at any time.
We may suspend or terminate your account if you:Breach these Terms,Misuse the Services, orFail to pay fees when due.Upon termination, your access to the Services will end, but certain obligations (e.g., payment owed, confidentiality, intellectual property rights) will survive.
11. DisclaimersThe Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.We do not guarantee that the Services will meet your specific needs, be error-free, or uninterrupted.CallPad.ai is not liable for missed calls, lost bookings, or business losses caused by reliance on the Services.
12. Limitation of LiabilityTo the fullest extent permitted by law:CallPad.ai will not be liable for indirect, incidental, or consequential damages.Our total liability under these Terms will not exceed the amount you paid us in the 12 months before the claim arose.
13. IndemnificationYou agree to indemnify and hold harmless CallPad.ai, its employees, and partners from any claims, damages, or liabilities arising out of:Your use of the Services,Your violation of these Terms, orYour infringement of third-party rights.
14. Governing Law & Dispute ResolutionThese Terms are governed by the laws of [Insert Jurisdiction, e.g., England & Wales or Delaware, USA].Any disputes will be resolved exclusively in the courts of that jurisdiction.
15. Changes to These TermsWe may update these Terms from time to time. If we make material changes, we will notify you via email or in-app notice. Continued use of the Services after changes take effect constitutes your acceptance.
16. Contact UsIf you have any questions about these Terms, contact us at:CallPad.ai
Email: legal@callpad.ai
