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Effective Date: Jan 19th, 2025
Last Updated: May 23rd, 2025
CallPad.ai (“CallPad,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, products, and services (collectively, the “Services”).By using CallPad.ai, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.1. Information We CollectWe collect the following categories of information:a. Information You Provide Directly
Account Information: Name, email, phone number, business name, login credentials.
Billing Information: Payment details (processed securely via third-party providers, not stored by us).
Customer Content: Call recordings, messages, appointment data, and other communications routed through our Services.b. Information Collected Automatically
Usage Data: IP address, browser type, device information, operating system, access times, and pages visited.
Service Logs: Metadata about calls, SMS, and messages handled by CallPad.ai (e.g., timestamps, duration, channel).
Cookies & Tracking: We use cookies and similar technologies to improve performance, remember preferences, and analyze traffic.c. Information from Third Parties
Integrations: If you connect CallPad.ai to third-party platforms (e.g., calendar apps, CRM, booking systems, social media accounts), we may access necessary data to provide the integration.
Partners & Vendors: We may receive business contact details or analytics from service providers.2. How We Use InformationWe use the collected information to:Provide, operate, and improve our Services.Answer calls, messages, and customer inquiries on your behalf.Book, reschedule, and manage appointments.Personalize responses and learn from previous interactions.Maintain security, detect fraud, and troubleshoot issues.Process payments and provide invoices.Communicate with you about updates, support, and promotional offers (with consent where required).Comply with legal obligations.3. How We Share InformationWe do not sell your personal data. We may share information in the following cases:
With Your Consent: When you authorize integrations or third-party sharing.
Service Providers: With trusted vendors who help us operate (e.g., cloud hosting, payment processors, call routing, analytics).
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Compliance: If required by law, subpoena, or to protect rights, safety, or property.
Aggregated/Anonymized Data: We may share anonymized insights (not linked to any individual).4. Data RetentionCall recordings, transcripts, and messages are stored only as long as necessary to deliver the Service or as required by law.Account data is retained while your account is active, and may be deleted upon request.We periodically review and securely delete outdated or unnecessary data.5. Your Privacy RightsDepending on your location, you may have rights under GDPR, CCPA, or similar laws, including:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate data.
Deletion: Request deletion of your data.
Portability: Receive your data in a structured format.
Opt-Out: Decline marketing communications or restrict certain processing.To exercise these rights, contact us at privacy@callpad.ai.
6. SecurityWe implement industry-standard safeguards to protect your information, including:Data encryption (in transit and at rest).Secure cloud infrastructure with strict access controls.Regular monitoring and vulnerability assessments.However, no system is 100% secure, and we cannot guarantee absolute security.
7. Children’s PrivacyCallPad.ai is not intended for use by children under 16. We do not knowingly collect personal information from children. If we learn we have inadvertently collected such data, we will delete it.
8. International Data TransfersIf you are located outside the country where our servers are hosted, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws (e.g., Standard Contractual Clauses under GDPR).
9. Third-Party LinksOur website or Services may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Changes to This PolicyWe may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last Updated” date and, where required, providing direct notice.
11. Contact UsIf you have any questions about this Privacy Policy, please contact us at:CallPad.ai
Email: privacy@callpad.ai
