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Call diversion (or call forwarding) lets you choose when calls to your business number get sent somewhere else — like your CallPad number. There are a few types you can set up:
We recommend setting up “when unanswered” — that way, your team still gets the chance to answer if they’re available, and CallPad automatically picks up when they can’t.
Answers to questions you might have about CallPad.
CallPad is an AI assistant designed to help manage customer communication efficiently. It ensures you never miss a call by handling incoming calls, answering common questions, booking clients, and integrating seamlessly with your existing systems.
CallPad is ideal for shops and service businesses that receive inbound customer calls & messages. It's perfect for any business that wants to improve customer service, reduce missed calls, and increase revenue without adding extra staff.
Answering machines often lead to missed opportunities as customers hang up if they can't get an answer immediately. CallPad provides interactive, personalized service 24/7, just like having a staff member always available to assist, which significantly enhances customer satisfaction.
Absolutely! CallPad is user-friendly and requires no technical expertise. You can set it up in just 5 minutes. Our intuitive interface makes it easy for anyone to customise and manage.
Our pricing is based on usage, (click here to see) making CallPad affordable for any business. It's designed to be a revenue generator, capturing missed opportunities and increasing sales.
Yes, CallPad is fully customisable to reflect your business's unique personality. You can tailor responses, give it specific company knowledge, and even program it to use your business's phrases and terminology, providing a truly personalised experience for your customers.
