How to forward your business calls to CallPad

Forward your business calls to your CallPad number so our AI can answer, book, and follow up for you

How Call Diversion Works

‍

Call diversion (or call forwarding) lets you choose when calls to your business number get sent somewhere else — like your CallPad number. There are a few types you can set up:

‍

  • All calls – Every call is forwarded straight away.
  • When busy – Calls forward only if you’re already on another call.
  • When unanswered – Calls ring your phone first, then forward if you don’t pick up.
  • When unreachable – Calls forward if your phone is off or out of signal.

We recommend setting up “when unanswered” — that way, your team still gets the chance to answer if they’re available, and CallPad automatically picks up when they can’t.

‍

BT Landline

Preferred (easiest): Set up via BT Cloud Voice Express app

Or set up from the BT handset using codes (then press Call/Send):

All calls
When busy
When unanswered (~15s)
Cancel divert
Check status

You can run 61 and 67 together. If 21 is active, it overrides the others.

Need help? If this doesn’t work, call BT Business: 0800 800 152 to ensure call diversion is enabled.

EE

Standard GSM forwarding codes.

All calls
When busy
When unanswered
When unreachable / off
Cancel all
Need help? If this doesn’t work, call EE Business: 0800 956 6100 (or 150 from an EE mobile).

TalkTalk

Standard GSM forwarding codes.

All calls
When busy
When unanswered
Cancel all
Need help? If this doesn’t work, call TalkTalk Business: 0800 083 3003.

giffgaff

Standard GSM forwarding codes.

All calls
When busy
When unanswered
Cancel all
Need help? If this doesn’t work, contact giffgaff support to check if call diversion is enabled on your account.

Three

Standard GSM forwarding codes.

All calls
When busy
When unanswered
Cancel all
Need help? If this doesn’t work, call Three Business: 0333 338 1004 (or 337 from a Three handset).

Sky Mobile

Use +44 instead of the first 0 in your number.

All calls
When busy
Cancel all
Need help? If this doesn’t work, call Sky Business: 03337 597 590.

O2

Uses double asterisks (**). You can set the ring time.

All calls
When busy
When unanswered
Cancel all

Adjust 20 to 5–25 seconds. Press Call/Send after entering a code.

Need help? If this doesn’t work, call O2 Business: 0800 977 7337 (or 8002 from an O2 mobile).

Vodafone

Use +44 instead of the leading 0.

All calls
When busy
Cancel all
Need help? If this doesn’t work, call Vodafone Business: 0333 304 0191 (or 191 from a Vodafone mobile).
For 1–9 employees, you can also use 0808 060 0802.

Virgin Media

Standard network forwarding codes.

All calls
Cancel divert
Check status
When busy
Cancel busy
When unanswered
Cancel unanswered
Need help? If this doesn’t work, call Virgin Media Business: 0800 052 0800.

FAQs

Answers to questions you might have about CallPad.

What is CallPad?

Plus icon

CallPad is an AI receptionist for beauty and wellness businesses. It answers customer calls and messages, handles questions about your services and opening hours, and books or reschedules appointments in your connected calendar.

Who is CallPad for?

Plus icon

CallPad serves beauty and wellness businesses, including salons, barbers, nail studios, spas, massage practices, med spas, aesthetic clinics, tattoo studios, gyms and fitness studios. It helps teams respond to customer calls and messages and manage appointment enquiries while they focus on their clients.

Can I use CallPad in the US, UK, Australia or Canada?

Plus icon

CallPad serves beauty and wellness businesses in the United States, United Kingdom, Australia and Canada. Get a quote from our team to confirm your phone number setup, booking system and the plan for your location.

Is CallPad easy to set up and use?

Plus icon

Yes. CallPad needs no technical expertise and takes about 10 minutes to set up. You can update its business information and wording at any time.

How much does it cost?

Plus icon

CallPad pricing starts from US$150 per month in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. Every plan is a flat rate with all minutes included and no minutes or hours caps. Your price depends on the plan and number of calendars, so contact our team for a quote for your business.

Is CallPad an AI receptionist for salons?

Plus icon

Yes. CallPad is an AI receptionist for salons. It answers customer calls, handles common questions, and books or reschedules appointments in a connected calendar. It supports your team, with staff involved when a conversation needs a human touch.

Can it be customised for my business?

Plus icon

Yes, CallPad is fully customisable to reflect your business's unique personality. You can tailor responses, give it specific company knowledge, and even program it to use your business's phrases and terminology, providing a truly personalised experience for your customers.

Ready to get started?

Take the first step to growing your business
Try it now!Learn more
Product
FeaturesPricingDemoSign inRegister
Company
AboutContactPrivacy PolicyTerms of ServiceData Processing Agreement
Social
FacebookInstagramLinkedInBlog
Resources
BlogAI receptionist guidesPhone & front deskBy industryBookings & retentionSeasonal tips
© CallPad 2026