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Quick answer: CallPad is an AI receptionist for med spas that run on Zenoti, and it includes a BAA in every plan. It integrates with Zenoti through your med spa's own Zenoti API key, so Zenoti stays your booking system and patient record while CallPad answers every call 24/7 and books consults, injectable and laser appointments straight into it. CallPad also answers texts, WhatsApp and email, texts back callers who hang up, transfers clinical questions to your team and has a flat price per location with all minutes included, from US$150 a month in the US.
Zenoti also has its own AI Receptionist. Below we compare the two fairly, using only Zenoti's own public pages (checked 12 Nov 2026) for anything about Zenoti, and explain when a med spa on Zenoti is better off adding CallPad. We don't give prices for Zenoti's products; ask Zenoti for those.
Yes. CallPad works with Zenoti and includes a BAA in every plan. CallPad integrates with Zenoti through your med spa's own Zenoti API key, so you keep Zenoti and add CallPad on top. Zenoti stays where your patient records, charting, consents, memberships and packages live, and CallPad becomes the front desk that never misses a call: it answers 24/7, answers patients' questions about services, hours and policies from your own information, and books, moves and cancels appointments in real time in Zenoti.
On the Zenoti side, Zenoti's medical spa software page (checked 12 Nov 2026) says Zenoti supports HIPAA-compliant workflows for medical spas, including a Business Associate Agreement, encrypted patient data, access controls and audit logs. Zenoti's AI Receptionist page doesn't mention a BAA or HIPAA, so if you use Zenoti's own AI Receptionist, ask Zenoti whether its BAA covers it. For what to check with any vendor, see HIPAA-compliant AI receptionist for med spas.
Yes. According to Zenoti's AI Receptionist page (checked 12 Nov 2026), Zenoti AI Receptionist is an AI front desk for salons, spas and medspas that runs on Zenoti HyperConnect. Zenoti says it:
Zenoti's medical spa page also lists Zenoti's clinical tools for medspas, such as charting, digital consent, before-and-after photos and e-prescribing. Those are real strengths, and CallPad doesn't replace them. If outbound confirmation calls inside Zenoti are what you need most, Zenoti's own AI Receptionist is worth a look. If you want more covered than the phone, read on.
The Zenoti column below comes only from Zenoti's AI Receptionist page and medical spa software page, checked 12 Nov 2026. Where those pages don't cover something, we say so rather than guess; check with Zenoti for the latest.
| Feature | Zenoti AI Receptionist (Zenoti's pages, checked 12 Nov 2026) | CallPad on top of Zenoti |
|---|---|---|
| Answers calls | Yes, 24/7, starting with missed-call and after-hours forwarding to a Zenoti-provisioned number. | Yes, every call 24/7. |
| Books into Zenoti | Yes. Books, reschedules and cancels, with provider preferences and mandatory add-ons and prerequisites. | Yes. Books, moves and cancels consults and treatments in real time, through your med spa's own Zenoti API key. |
| Clinical questions | Transfers to a person when a guest asks or the situation calls for it. | Transfers calls to your staff or takes a message, so clinical questions reach your licensed team. |
| BAA and HIPAA | Zenoti's medical spa page says Zenoti supports HIPAA-compliant workflows for medspas, including a BAA. The AI Receptionist page doesn't mention a BAA; ask Zenoti what it covers. | BAA included in every plan. |
| Texts and messages | Phone, SMS and web chat through Zenoti HyperConnect. | Texts, WhatsApp and email are live, plus a website AI chatbot and missed-call text-back. Instagram, Messenger and TikTok coming soon. |
| Confirmation calls and deposits | Yes. Calls unconfirmed guests, applies cancellation fees from Zenoti, and its FAQ says it can take a deposit on the call. | Not part of CallPad's published feature list; ask our team. |
| Languages | The page says 29 languages. | Several languages; ask our team. |
| Several locations | One agent can handle calls across up to 30 locations, per Zenoti's FAQ. | One shared number or per-location lines, first-opening booking across locations, head-office controls, central dashboard. |
| Booking systems | Zenoti only (it is part of Zenoti). | Zenoti plus Vagaro, Meevo, Cliniko, Mindbody, Boulevard and more. Locations can run different systems. |
| Reports | AI Performance dashboard per location, call recordings and transcripts. | Per-location and group-wide reports, business analysis reports and predictive analysis. |
| Price | Zenoti's pages don't list a price; ask Zenoti. | From US$150 a month per location (US), £100 (UK), A$200 (AU), C$190 (CA), all minutes included. Group pricing is custom. |
More in how to handle Botox and filler consultation calls and what an AI receptionist should never say at a med spa.
Keep Zenoti either way. Adding CallPad on top makes most sense when:
For the full side-by-side across salons, spas and med spas, see Zenoti AI Receptionist vs CallPad and Zenoti AI receptionist alternatives. Day and hotel spas on Zenoti can read AI receptionist for Zenoti spas.
CallPad can answer one shared number for every location and book patients into whichever med spa has the first opening, or run a separate line per location. It transfers calls to the right location's team, lets head office set brand-wide prices, policies and scripts, and gives a central dashboard with per-location and group-wide reports. Each franchisee sees only their own locations' data. Group pricing is custom. See CallPad for salon groups and multi-location med spas and how multi-location med spas answer every call.
For the wider picture, see AI receptionist for med spas, AI for med spas and which med spa booking systems work with an AI receptionist.
CallPad books in real time into Zenoti, Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, GlossGenius, Setmore, Zoho Bookings, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Google Calendar, Book4Time and Boulevard. Phorest works when the med spa gets its own API key from Phorest. No CallPad Fresha, Treatwell, Timely, Booksy or Jane App integration yet; contact us and join the waitlist.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included. Pricing for med spa groups is custom, and setup takes about 10 minutes. A BAA is included in every plan. We don't list Zenoti's prices; ask Zenoti for those.
Yes. CallPad integrates with Zenoti and includes a BAA in every plan, so a med spa can keep Zenoti and add CallPad to answer and book calls. Zenoti's medical spa software page (checked 12 Nov 2026) says Zenoti supports HIPAA-compliant workflows for medical spas, including a BAA; its AI Receptionist page doesn't mention a BAA, so ask Zenoti what its BAA covers.
CallPad. CallPad integrates with Zenoti through your med spa's own Zenoti API key, so you keep Zenoti and add CallPad on top. It answers every call 24/7, books consults and treatments in real time into Zenoti and also answers texts, WhatsApp and email. Zenoti also offers its own AI Receptionist inside Zenoti.
Yes. You keep Zenoti for booking, charting and patient records and add CallPad on top to answer calls and messages. CallPad connects with your med spa's own Zenoti API key, and setup takes about 10 minutes.
Yes. According to Zenoti's AI Receptionist page (checked 12 Nov 2026), it answers missed and after-hours calls 24/7, books, reschedules and confirms appointments by voice or text, suggests add-ons, calls unconfirmed guests before their appointment and transfers to a person when needed.
Yes. CallPad answers consult calls 24/7 and books consults and treatment appointments in real time into Zenoti. Clinical questions go to your licensed team: CallPad transfers the call to staff or takes a message.
Yes. A BAA is included in every CallPad plan, at no extra charge on top of the per-location price.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included. Pricing for med spa groups is custom, and setup takes about 10 minutes. A BAA is included in every plan.
Yes. You can use one shared number for the group or a separate line per location. CallPad can book a patient into whichever location has the first opening, transfers calls to the right location's team, gives head office brand-wide controls and a central dashboard, and works when some locations use Zenoti and others use a different booking system. Group pricing is custom.
Running a med spa on Zenoti? Keep Zenoti and let CallPad answer and book every call, text, WhatsApp and email, with a BAA in every plan. Talk to CallPad about your med spa or med spa group.
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