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CallPad is an AI receptionist for med spas. It answers calls 24/7 and books, moves or cancels consultations and appointments in your booking system. CallPad offers a BAA. Clinical questions, such as candidacy, dosing, medications, reactions and aftercare, go to your staff instead of being answered by the AI.
Yes. CallPad offers a BAA.
Beyond the agreement itself, here is how CallPad protects the information that comes through your phone line, as set out on our security overview:
CallPad keeps treatment details out of reminder and confirmation texts.
We don't describe CallPad as "HIPAA certified", because no such certification exists. Whether HIPAA applies to your med spa is a question for your counsel. For more on this, read whether an AI receptionist can be HIPAA compliant for a med spa.
Your injectors and laser techs are with patients, and your front desk is checking people in, taking payments and answering questions at the counter. The phone rings anyway, and a new patient asking about a consult is often the one who doesn't get through.
Those callers rarely wait. Almost two-thirds of buyers expect a reply within 10 minutes, whether they're asking about sales or service (HubSpot Research, 2018). Only 42% of consumers say they leave a voicemail when a business doesn't answer, and 21% say they immediately call another business (CallRail, 2025). For salons and spas, Zenoti reports that only 24% of callers who reach voicemail leave a message (Zenoti, 2025).
Most med spa treatments start with a consultation, so that's where CallPad starts too.
CallPad checks your live calendar and books consultations in real time, with the provider the patient asks for and the right appointment length. It moves and cancels appointments the same way. For more on these calls, see how to book consultation callers.
If you charge a consult fee or take deposits, CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system. You set the policy, and CallPad explains it to callers.
CallPad answers from the information you approve: your services, prices, opening hours, location and parking.
Yes, and you decide exactly where the line sits. Your instructions tell CallPad which questions to pass on. For a med spa, that means CallPad doesn't:
When a caller raises any of these, CallPad can transfer the call to a team member or take a message. With a message, your team gets an email that says what the caller wanted, and the call appears on the "Needs review" list in your dashboard. You can also tell CallPad to direct anyone describing a medical emergency to call 911.
You choose how much of the phone CallPad covers. You can start in one of three ways:
For particular treatments and seasons, see our guides to fall chemical peel season, laser hair removal calls and IV hydration.
CallPad books in real time, with a named provider, in:
On Vagaro? CallPad answers every call and captures booking requests. Live booking into Vagaro is in the works: join the waitlist to be first to know.
Zenoti also offers its own AI receptionist, which works inside Zenoti. CallPad works with the system you already use. Using Boulevard, Mangomint or another system? Ask us.
Every call is logged. You get an email that says what the caller wanted, and your dashboard shows every call in full, so you can read what was said or listen to the recording. Anything that needs a person goes on a "Needs review" list until someone resolves it. On the Standard plan and above, you also get reporting and insights (CallPad pricing).
Our published case studies are salons in the UK, not med spas, so read them as salon results. They still show how the calls behave.
CallPad plans are quote-based. They depend on how many staff calendars you connect and how many hours of calls you need each month. Solo covers one calendar, Standard up to 10, Pro up to 20, and Enterprise is for multi-location businesses. See CallPad pricing to get a quote.
Setup takes about 10 minutes: connect your booking system, forward missed calls to CallPad, add your instructions and make a test call. The setup guide shows each step.
Yes. CallPad offers a BAA.
Whether HIPAA applies to your med spa is a question for your counsel. The careful approach is to treat what callers tell you as protected health information. CallPad offers a BAA.
Yes. CallPad books consultations with the provider the patient asks for, in your booking system. Whether a treatment is suitable is decided by your providers at the consultation.
You tell CallPad to pass reaction calls to your team instead of giving advice. It can transfer the call to a team member or take a message for your team. You can also tell CallPad to direct anyone describing a medical emergency to call 911.
CallPad books in real time with Zenoti, Mindbody, Booker, Square, GlossGenius, Setmore and Google Calendar. On Vagaro, it answers calls and captures booking requests. If you use another system, ask us.
Yes. CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.
Yes. CallPad answers 24/7, including evenings, weekends and the days you're closed.
Book a demo and ask about our BAA, or hear CallPad answer a consult call.
