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CallPad is an AI receptionist for Australian cosmetic and skin clinics. It answers calls 24/7 and books consults in real time with a named practitioner in Cliniko and other connected systems. CallPad complies with the Australian Privacy Act. It never gives clinical advice; reaction and aftercare calls go to your team. Setup takes about 10 minutes.
Most independent cosmetic and skin clinics have one to three clinicians and no full-time receptionist. When you're in the treatment room, you can't pick up. Enquiries also come in the evening, after you've closed. By the time you call back the next day, they may have booked somewhere else.
People expect a quick reply. Almost two-thirds of buyers expect a reply within 10 minutes, whether they're asking about sales or service (HubSpot Research, 2018). That's a general survey, not an Australian one, but the point holds: an enquiry that isn't answered quickly is easy to lose.
In cosmetic clinics, new clients start with a consult, so that's what CallPad books.
CallPad checks your live calendar and books consults in real time, with the practitioner the client asks for and the right appointment type and length. In Cliniko, that includes your consult appointment types. It moves and cancels appointments the same way.
If you charge a consult fee or take deposits, CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system. You set the policy, and CallPad explains it to callers.
CallPad answers questions about your opening hours, location, how consults work and how your pricing is structured, using only the wording you approve. You can change that wording whenever you need to.
Australian advertising rules are strict here, and CallPad is set up to work within them.
On the phone, CallPad works within the wording you give it. For a cosmetic clinic, that means it:
This is configuration your clinic controls, not a guarantee of compliance. Check your wording with your professional association, a legal adviser or your indemnity insurer.
They go to your team. CallPad doesn't give medical or aftercare advice, and you tell it which calls to pass on, including anything about a reaction, a complication or aftercare. CallPad can transfer the call to a team member or take a message. With a message, you get an email that says what the caller wanted, so you can call back ready to help.
You can also tell CallPad to direct anyone describing an emergency to ring 000.
Health details a caller mentions, such as a medical condition or a reaction, are sensitive information under Australian privacy law, so it matters who can see them. CallPad complies with the Australian Privacy Act.
CallPad keeps treatment details out of reminder and confirmation texts. You decide what CallPad captures on a call. Our security overview explains how we protect that information.
CallPad books in real time, with a named practitioner, in:
CallPad can't book into Timely or Kitomba yet, but CallPad integrations with both are in the works. Join the Timely or Kitomba waitlist to be first to know. Using Pabau or another system? Ask us.
We don't have an Australian or cosmetic clinic case study to share yet. The closest is Essence of Beauty in Leyton, East London, a UK salon with a full beauty and skin menu, including laser and electrolysis (Essence of Beauty case study). These are UK results:
See all our case studies.
CallPad plans are quote-based. They depend on how many practitioner calendars you connect and how many hours of calls you need each month. Solo covers one calendar, Standard up to 10, Pro up to 20, and Enterprise is for multi-location clinics. Contact us for a quote.
Setup takes about 10 minutes: connect your calendar, forward missed calls to CallPad, add your approved wording and instructions, and make a test call. The setup guide shows each step.
CallPad answers phone calls, SMS and email today. WhatsApp, Instagram, Messenger and TikTok are coming soon.
Yes. CallPad books, moves and cancels consults in real time with a named practitioner in your connected system.
It uses your approved, consult-led wording and names no products. Suitability is decided by your practitioner at the consult.
The call goes to your team. CallPad gives no advice: it can transfer the call to a team member or take a message. You can tell it to direct emergencies to 000.
Yes. CallPad books in real time in Cliniko, with a named practitioner, including consult appointment types.
Yes. CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.
Not yet. CallPad integrations with Timely and Kitomba are in the works; join the waitlist to be first to know. Today, CallPad works with Cliniko, Shortcuts, Simple Salon, Phorest and Google Calendar.
CallPad complies with the Australian Privacy Act.
About 10 minutes.
