What does Pabau's AI receptionist do?
According to Pabau's own help centre and blog (checked 19 October 2026), its AI receptionist:
- answers calls your team misses, books appointments and sends confirmations, and everything it does appears in the Engage inbox, clearly marked (Pabau support)
- holds a spoken conversation with the caller and books, reschedules or cancels the appointment during the call, with the calendar updating as it goes (Pabau blog)
- answers out-of-hours calls, and Pabau says missed callers receive a text back and no-shows are invited to rebook (Pabau blog)
- picks up the calls nobody answers when you switch it on in your call routing, and books the caller in itself (Pabau support)
- logs each AI-answered call with a transcript, a one-paragraph summary and an appointment card showing what was booked (Pabau support)
What should you know before you switch it on?
- It comes with Engage Plus. Pabau says the Engage inbox is included on every plan, while Engage Plus, a paid subscription, unlocks AI agents and the cloud phone system. AI calls are charged in credits per minute. Pabau lists its pricing on its site (Pabau support).
- It runs on your Engage phone line. Routing is set per number: in hours, calls ring the teammates you choose, and voicemail or the AI receptionist catches the rest (Pabau support).
- It starts in training. Pabau says each action is drafted for your approval before it reaches a patient at first, and you hand over autonomy one skill at a time (Pabau blog).
How does an AI receptionist fit a clinic?
Many clinic calls are routine: booking a consultation, moving an appointment, asking about opening hours. An AI receptionist can handle those while your practitioners treat, and pass clinical, aftercare and complication calls to a person. If you already run Pabau and its AI receptionist covers your calls, it's a natural place to start.
What should you check in any AI receptionist?
- Does it book during the call? Some send a link instead.
- Can it book a named practitioner? Regulars usually want their own.
- Can it take a deposit on the call?
- What happens when a caller wants a person? Look for a live transfer or a message your team can act on.
- Which hours does it cover? Evenings and weekends are when many calls go unanswered.
For the full picture, read which booking software has a built-in AI receptionist.
Does CallPad work with Pabau?
Not yet. A CallPad integration with Pabau is in the works. Join the waitlist to be first to know, and choose Pabau as your software.
CallPad books in real time with a named stylist or practitioner in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.
How CallPad helps your clinic
CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK and Australia. On the booking systems it works with, CallPad:
- answers every call 24/7, including evenings, weekends and busy periods, without adding staff hours
- books, moves and cancels appointments in real time with the practitioner the client asks for
- can take a deposit on the call, either by texting a payment link or using a card on file in your booking system
- sends missed-call text-backs
- can add callers to your waitlist and text the clients on it when a slot opens up, to help fill last-minute gaps
- transfers the call to a team member or takes a message when a caller needs a person
- keeps treatment details out of reminder and confirmation texts
- speaks English, French, Greek, Spanish, Portuguese, German and many more languages
Setup takes about 10 minutes.
Related guides
Frequently asked questions
Does Pabau have an AI receptionist?
Yes. Pabau's AI receptionist is part of Pabau Engage. Pabau says it can answer calls your team misses, book appointments and send confirmations.
Do I need Engage Plus to use Pabau's AI receptionist?
Pabau says AI agents are unlocked by Engage Plus, its paid Engage subscription, and that AI calls are charged in credits. Pabau lists its pricing on its site.
Can Pabau's AI receptionist answer calls during opening hours?
Pabau's call routing lets in-hours calls ring your team first. Voicemail, or the AI receptionist if it's enabled, catches the calls nobody answers. Out of hours, calls can go to voicemail or the AI.
Does CallPad work with Pabau?
Not yet. A CallPad integration with Pabau is in the works. Join the waitlist on our integration waitlist page and choose Pabau as your software.
Try CallPad
Join the integration waitlist, or hear CallPad answer a booking call.
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