Callers are simply speaking to your booking calendar with their voice. This guide gets you live in four steps.
Welcome aboard. From today, when your team can't get to the phone, callers are simply speaking to your booking calendar with their voice.
And if a caller doesn't fancy a chat? They can just leave a message, exactly like voicemail, and a human rings them back. Nobody is ever forced to book. Think of Callpad as a fancy voicemail that can actually book.
callers leave a message on ordinary voicemail
complete their call with Callpad
at the top performing salons
A client rings your salon number, as they always have.
Nobody's free after about 4 rings. Your team always gets first chance to pick up.
The call diverts to your Callpad number and Callpad answers.
It books, reschedules or takes a message, whatever the caller needs.
The booking lands in your calendar. Anything else lands in your inbox.
Services, stylists, durations, paired services, processing gaps and skin test rules all come straight from your booking software settings.
Callers are recognised by phone number, with their history pulled instantly. New callers just give their name.
Callpad only discusses what's linked to the caller's own number. Nobody can browse your client list. GDPR compliant by design.
Four things, in order. Most salons finish the lot within a couple of days.
Under 10 minutes. It captures what isn't in your booking software: parking, age restrictions, your deposit policy, your most common FAQs.
We send you a dedicated number where Callpad lives. Ring it, book, reschedule, ask awkward questions. Tip: skip the speakerphone and the noisy salon, Callpad hears everything, including the telly.
Email anything you'd like changed and we'll apply it within 24 hours. When you're ready, we send your payment link. Card or BACS, monthly rolling, pause any time by email.
Forward unanswered calls to your Callpad number after 4 rings. The moment it's saved, you're live. The next section walks you through it.
We give you the number. Your phone provider points calls at it. That's the whole arrangement.
The recommended setting: divert on unanswered calls after 4 rings, so your team always gets first chance to pick up. It works whether you're open or closed.
Costs: usually free on business plans. A few providers charge a few pounds a month for diverts, worth a quick check with them.
Multiple services in one call, a cut plus colour with the right gap, stylist requests, and closest-available matching when their favourite is fully booked.
The old slot is freed so you're not chasing ghosts, and a rebook is always offered first. Inside your policy window, Callpad reads out your policy and gets verbal agreement, or hands to your team.
Your deposit policy, followed through your booking software's payment flow, or via a secure booking link by text. You choose the policy and can change it any time.
"Can I speak to someone?" gets a friendly "everyone's busy, I can take a message". You get an email with a summary and how far the booking got.
Set your house rules, "always offer a toner with colour", and Callpad offers them on every call it suits.
The gas-and-electric sales calls get politely absorbed, so your team doesn't have to.
You can run everything from email. Anything needing attention arrives in your inbox with a summary and a link straight to the call. No new tab to babysit.
The dashboard on desktop. The same view works on your phone. This is how you'll see Callpad paying for itself.
Email us your notes and we translate them into how Callpad answers, usually within 24 hours. No new software to learn.
"Clients say fringe trim. They can just drop in for that, no booking needed."
"Katie's best for balayage. Recommend her when someone asks for it."
"If someone asks for Sally, take a message and offer a callback."
"Always offer a treatment with every colour."
A quick email, a social post or a till-side sign: "We've replaced voicemail with a booking assistant." Setting expectations removes almost all pushback.
Nobody has to book with Callpad. They can leave a message exactly as they would on voicemail, and a human rings them back.
Asked if it's a real person, Callpad is upfront. And you can customise the greeting: the name, the intro line, how it introduces itself.
Some clients will love it. A few won't. What matters is the maths:
hang up without leaving anything
complete their call
Under 10 minutes for the form, then a couple of days of test calls and notes. Most salons are live within the week.
Your phone provider. We give you the number, they point unanswered calls at it. Section 04 walks you through it.
Callpad takes a message and you get an email with a summary and how far the booking got. You ring back knowing exactly what they wanted.
Yes, if asked, it's upfront. You can also customise the greeting and how it introduces itself.
They just give their name and Callpad creates a profile in your booking software, same as your front desk would.
Callpad treats them as a new caller and asks for their name. Nothing is ever shared without a matching number.
Yes. Paired services and processing gaps come straight from your booking software settings.
Yes, through your booking software's payment flow, or by texting a secure booking link.
Callpad reads out your policy and gets verbal agreement, or hands the call to your team. Your choice.
Yes. Month to month, and one email is all it takes.
No. Email is enough. Anything needing attention lands in your inbox with a link to the call.
Email us directly with the client's name, number and what happened. We reply within 24 hours.
Text and WhatsApp options are available. Ask us to switch them on.
Not yet, it's on the roadmap. Today it offers the closest available slot and takes a message for your team.
Email us anything, any time. We reply within 24 hours.
[email protected]No question is too small. Your questions are how Callpad gets better.
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