AI receptionist for IV drip and wellness lounges: how it works

Why do IV drip and wellness lounges miss calls?

Busy lounges have staff with clients, and many callers want to come in the same day. If nobody answers, they may book elsewhere. An AI receptionist answers every call, handles several at once and books the client while they're still on the line. For more on this, read why IV hydration bars miss calls from new clients.

What can an AI receptionist do for an IV drip or wellness lounge?

• Book drips and add-ons as multi-service bookings, with the right length.
• Book consultations or intake appointments if your clinical team requires them first.
• Answer admin questions from your own information: menu, prices, memberships, how long a visit takes and parking.
• Take a deposit or payment on the call and sell gift cards.
• Handle group bookings by booking several services in one call.
• Fill gaps with waitlist texts and send a text back to any call you miss.

Which booking systems does it work with?

CallPad books in real time with a named practitioner into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with. If you run a medical aesthetics or med spa setup, also see how a med spa AI receptionist should handle medical questions.

How should it handle clinical questions?

An AI receptionist shouldn't say which drip someone should have or whether it's safe for them. Tell it which questions to pass on, such as health conditions, medication, pregnancy, allergies, reactions or anything about a client's treatment. CallPad transfers those calls to your team or takes a message, and your team gets an email saying what the caller wanted. We also recommend your instructions tell anyone describing an emergency to contact emergency services.

What about patient privacy?

Ask any provider how it stores call recordings and patient details, and who can access them. CallPad keeps treatment details out of reminder and confirmation texts. For US clinics, CallPad offers a BAA. In Australia, CallPad complies with the Australian Privacy Act. This is general information, not legal advice.

How do you set it up?

• Connect your booking or practice software so the AI sees your appointment types, lengths and practitioners.
• Add your prices, policies and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a new client, a reschedule and a clinical question, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes. For clinical questions, it hands the call to your team rather than answering itself.

Related guides

• AI receptionist for float and recovery studios
• IV hydration bars: missed calls and new clients
• AI receptionist for med spas
• AI receptionist for spas
• How a med spa AI receptionist handles medical questions

Frequently asked questions

Can an AI receptionist book IV drip appointments?

Yes. CallPad books, moves and cancels appointments in real time in your booking system, including drips with add-ons as multi-service bookings, and can take a deposit on the call.

Will it tell callers which IV drip is right for them?

No. CallPad answers from your own menu and prices but doesn't give health advice. Questions about conditions, medication, pregnancy, allergies or reactions go to your clinical team: it transfers the call or takes a message.

Can it sell memberships and gift cards?

CallPad answers questions about your memberships and packages from your own information, can take a payment on the call and sells gift cards.

Can it handle a group booking?

Yes. CallPad can book several services in one call, so a caller can book drips for a group, as long as your booking system has the slots.

Does CallPad offer a BAA for US IV therapy clinics?

CallPad offers a BAA. Ask any provider how it stores call recordings and client details, and check your own obligations with your adviser.

Try CallPad

Ask us about your clinic, or hear CallPad answer a booking call.