AI receptionist for float and recovery studios: how it works

Why do float and recovery studios miss calls?

Float and recovery studios often run with one or two people who are cleaning tanks, resetting rooms and checking clients in. First-time callers usually have questions before they book, and if nobody answers, they may book somewhere else. An AI receptionist answers every call, 24/7, handles several at once and books the caller while they're still on the line. For more on this, read why sauna and cold plunge studios miss calls from new members.

What can an AI receptionist do for a float or recovery studio?

• Book the right session: float, infrared sauna, cold plunge, contrast therapy or compression, each with the right length and room.
• Book multi-service visits, such as a float followed by a sauna, in one call.
• Answer first-timer questions from your own information: what to bring, what to wear, how long to arrive early, how long a session lasts and parking.
• Sell memberships, packages and gift cards, and take a deposit or payment on the call if you take them.
• Book couples and group sessions when you have the rooms.
• Fill gaps with waitlist texts when a slot opens, and send a text back to any call you miss.

Which booking systems does it work with?

CallPad books in real time into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How should it handle health and suitability questions?

An AI receptionist shouldn't say whether floating, sauna or cold exposure is safe for someone. Tell it which questions to pass on, such as health conditions, pregnancy, medication, recent injuries, skin conditions or how someone felt after a session. CallPad transfers those calls to your team or takes a message, and your team gets an email saying what the caller wanted. We also recommend your instructions tell anyone describing an emergency to contact emergency services.

How do you set it up?

• Connect your booking system so the AI sees your sessions, rooms and lengths.
• Add your prices, memberships, first-visit instructions and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a first-time float, a membership question and a health question, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes. For health and suitability questions, it hands the call to your team rather than answering itself.

Related guides

• Sauna and cold plunge studios: missed calls and new members
• Red light therapy studios: missed calls
• AI receptionist for IV drip and wellness lounges
• AI receptionist for massage therapists
• AI receptionist for spas

Frequently asked questions

Can an AI receptionist book float and recovery sessions?

Yes. CallPad books, moves and cancels appointments in real time in your booking system, including float sessions, infrared sauna, cold plunge and compression sessions, and multi-service bookings such as a float followed by a sauna.

Will it tell callers whether floating or cold plunging is safe for them?

No. CallPad answers from your own information, such as what to bring and how long a session lasts, but doesn't give health advice. Questions about health conditions, pregnancy, medication or recent injuries go to your team: it transfers the call or takes a message.

Can it sell memberships, packages and gift cards?

CallPad answers questions about your memberships and packages from your own information, can take a payment or deposit on the call and sells gift cards.

Can it book couples or group sessions?

Yes. CallPad can book several services in one call, so a caller can book for two people or a small group, as long as your booking system has the slots.

What if every tank or room is booked?

CallPad offers the next available times, and if you use a waitlist, it texts waitlisted clients when a slot opens up.

Try CallPad

Ask us about your studio, or hear CallPad answer a booking call.