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Quick answer: AI for med spas means software that answers patients' calls, website questions and messages, books consultations and treatments, fills empty slots and reports on how the practice is doing, while clinical questions stay with your providers. CallPad gives med spas and aesthetics clinics a website AI chatbot, an AI receptionist with a BAA included in every plan, AI messaging and texting, help filling empty slots, business analysis and predictive reports, and SEO and AEO help, from US$150 a month per location.
Below we go through each way med spas use AI today, where the line sits on medical questions, how to choose the right tools, and how this works for single clinics and med spa groups in the US, UK, Australia and Canada.
A med spa runs on consultations. New patients want to ask about a treatment, check the price and book a consult, and they often do it at lunchtime, in the evening or while every injector and laser tech is with a patient. AI tools now help with each part of that front-desk work, and most med spas start with the one that loses them the most consults.
Yes. Many patients research a treatment on your website before they ever call, often late in the evening. They want to know whether you offer a treatment, roughly what it involves, how to book a consultation and when you are open. CallPad's website AI chatbot is live and answers patients' questions on your site, so they get an answer even after hours. Medical questions should still go to your providers, and you decide which questions are sent to your team. If you want to know how the chatbot would fit your website and services, ask our team.
The phone is still where many med spas lose new patients. An AI receptionist answers every call 24/7. CallPad answers general questions from your own information, books, moves and cancels consultations and treatments in real time with the provider the patient asks for, takes deposits and consult fees on the call, and handles skin tests such as laser patch tests following the rules you set. When a caller wants a person, CallPad transfers the call to your team or takes a message. A BAA is included in every plan. See AI receptionist for med spas and the best AI receptionist for med spas.
Clinical questions belong with your providers. With CallPad, questions about candidacy, dosing, medications, reactions and aftercare go to your staff and are never answered by the AI. Complaints and anything sensitive can go straight to a person too. On privacy, CallPad offers a BAA in every plan and keeps treatment details out of reminder and confirmation texts. We don't describe CallPad as "HIPAA certified", because no such certification exists, and whether HIPAA applies to your med spa is a question for your counsel. Read more in what an AI receptionist should never say at a med spa and whether an AI receptionist can be HIPAA compliant.
Plenty of patients would rather text than call, and many won't leave a voicemail. CallPad's AI messaging and texting is live: it answers texts, WhatsApp and email, and sends a text back to callers who hang up before anyone answers. Instagram, Messenger and TikTok are coming soon. See missed-call text-back tools for salons, spas and clinics.
A cancelled treatment slot is provider time you can't sell again. Filling empty slots is one of CallPad's live tools, and because CallPad already answers your calls and messages, it can offer open times to patients who get in touch. Contact CallPad to see how it would work with your booking system and treatments.
Your booking system and phone line hold a lot of information about demand, and very few med spa owners have time to read it. CallPad's business analysis reports and predictive analysis are live and turn your calls and bookings into reports you can act on. For the detail of what a report would include for your clinic, ask our team.
More patients now ask ChatGPT, Perplexity, Gemini or Copilot which med spa to visit, as well as searching Google. SEO (search engine optimisation) is about ranking in search results; AEO (answer engine optimisation) is about being named in AI answers. CallPad offers SEO and AEO help for its clients. Ask our team what that would look like for your med spa.
Mindbody and Booker don't offer an AI receptionist; their AI concierge only texts people after a missed call. CallPad integrates with both and answers the call itself. For a system-by-system view, see which med spa booking systems work with an AI receptionist.
If you run several clinics, CallPad can answer one shared number for every location and book patients into whichever clinic has the first opening, or run a separate line per location. It works across different booking systems per location, transfers calls to the right clinic's team, and gives head office a central dashboard with per-location and group-wide reports. See CallPad for salon and clinic groups and how multi-location med spas answer calls.
CallPad books in real time into Zenoti, Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, GlossGenius, Setmore, Zoho Bookings, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Google Calendar, Book4Time and Boulevard. Phorest works when the business gets its own API key from Phorest, and basically any other system works where the med spa can provide its own open API key. No CallPad Fresha, Treatwell, Timely, Booksy or Jane App integration yet; contact us and join the waitlist. See booking systems CallPad works with.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included, and a BAA is included in every plan. Pricing for med spa groups is custom, and setup takes about 10 minutes.
Run a day spa or salon as well? See our companion guides, AI for spas and AI for salons.
AI for med spas is software that takes on routine front-desk and planning work: answering calls, website questions and messages, booking consultations and treatments into the booking system, filling empty slots, and turning calls and bookings into reports. CallPad offers these tools for med spas, aesthetics clinics and med spa groups.
Yes. CallPad's website AI chatbot is live and answers patients' questions on your med spa's website. Ask our team how it would fit your site and your services.
It shouldn't. With CallPad, clinical questions such as candidacy, dosing, medications, reactions and aftercare go to your staff and are never answered by the AI. CallPad handles booking, general questions from your own information, and routing to your team.
Yes. CallPad offers a BAA, and it's included in every plan. Whether HIPAA applies to your med spa is a question for your counsel.
Yes. CallPad's AI messaging and texting is live and sends a text back to callers who hang up before anyone answers. It also answers texts, WhatsApp and email. Instagram, Messenger and TikTok are coming soon.
Yes. Filling empty slots is one of CallPad's live tools. Contact CallPad to see how it would work with your booking system and treatments.
CallPad books in real time into Zenoti, Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, GlossGenius, Setmore, Zoho Bookings, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Google Calendar, Book4Time and Boulevard. Phorest works when the business gets its own API key from Phorest, and basically any other system works where the med spa can provide its own open API key. No CallPad Fresha, Treatwell, Timely, Booksy or Jane App integration yet; contact us and join the waitlist.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included, and a BAA is included in every plan. Pricing for med spa groups is custom, and setup takes about 10 minutes.
Every unanswered website question, missed call and empty treatment slot is a consult that could have been booked. CallPad answers your patients 24/7, books into the system you already use and keeps clinical questions with your team. Talk to CallPad about AI for your med spa or clinic group.
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