.png)
Quick answer: CallPad is an AI receptionist for salon groups, spa groups and franchises that run on Zenoti. It integrates with Zenoti through your own Zenoti API key, so Zenoti stays your booking system across every location while CallPad answers every call 24/7, books into the right location and routes calls to the right team. One shared number can book clients into whichever location has the first opening, head office sets brand-wide prices, policies and scripts that franchisees can't change, and each franchisee sees only their own locations' data. Pricing is a flat rate per location with all minutes included, from US$150 a month in the US, and group pricing is custom.
Zenoti has its own AI Receptionist and a franchise platform too. Below we compare them fairly, using only Zenoti's own public pages (checked 12 Nov 2026) for anything about Zenoti, and explain when a Zenoti group is better off adding CallPad. We don't give prices for Zenoti's products; ask Zenoti for those.
CallPad. CallPad integrates with Zenoti through your business's own Zenoti API key, so you keep Zenoti and add CallPad on top. Zenoti stays where your appointment book, guest profiles, memberships, gift cards and payments live, and CallPad becomes the front desk for the whole group: it answers every call 24/7 for every location, answers clients' questions about services, hours and policies from your own information, and books, moves and cancels appointments in real time in Zenoti.
For a group, the phone setup matters as much as the answering. CallPad can run one shared number for every salon or a separate line per location, check schedules across locations, and book the caller into whichever location has the first opening, using the caller's history, their preference, or by offering open slots at nearby locations. It transfers calls to the right location's staff when a person is needed.
Zenoti does a lot for groups, and that's why most groups on Zenoti should keep it. According to Zenoti's franchise page (checked 12 Nov 2026), Zenoti is built for multi-location and franchise beauty and wellness brands, with:
On calls, Zenoti's AI Receptionist page (checked 12 Nov 2026) says Zenoti AI Receptionist answers missed and after-hours calls 24/7, books, reschedules and cancels, calls unconfirmed guests and transfers to a person when needed. Its FAQ says one agent can handle calls across up to 30 locations, confirming the correct centre before booking, and that multi-location coverage is available as part of the full configuration. You forward calls from your current phone provider to a Zenoti-provisioned number, starting with missed-call and after-hours forwarding.
The Zenoti column below comes only from Zenoti's AI Receptionist page and Zenoti's franchise page, checked 12 Nov 2026. Where those pages don't cover something, we say so rather than guess; check with Zenoti for the latest.
| Feature | Zenoti (Zenoti's pages, checked 12 Nov 2026) | CallPad on top of Zenoti |
|---|---|---|
| Answers calls | Yes, 24/7, starting with missed-call and after-hours forwarding to a Zenoti-provisioned number. | Yes, every call for every location, 24/7. |
| Several locations | One agent can handle calls across up to 30 locations, confirming the correct centre before booking, per Zenoti's FAQ. | One shared number or separate lines per location; books into whichever location has the first opening, can move a booking between locations if the caller agrees, transfers calls to the right location's staff. |
| Brand control | Zenoti's franchise page describes franchisor-level authority over catalog, promos, pricing and configuration, and conversation routing by franchise or call-center model (org, zone, centre). | Head office sets brand-wide prices, policies and scripts that franchisees can't change; each franchisee sees only their own locations' data. |
| Booking systems | Zenoti only (it is part of Zenoti). | Zenoti plus Vagaro, Meevo, Mindbody, Boulevard and more. Locations can run different systems. |
| Texts and messages | Phone, SMS and web chat through Zenoti HyperConnect. | Texts, WhatsApp and email are live, plus a website AI chatbot and missed-call text-back. Instagram, Messenger and TikTok coming soon. |
| Confirmations and deposits | Calls unconfirmed guests, applies cancellation fees from Zenoti, and its FAQ says it can take a deposit on the call. | Ask our team what fits your group. |
| Reports | AI Receptionist results per location; Zenoti's franchise page describes consolidated and per-centre reporting. | Central dashboard with per-location and group-wide reports, plus business analysis reports and predictive analysis. |
| Languages | Zenoti's AI Receptionist page doesn't list a language count today; ask Zenoti. | Several languages; ask our team. |
| Billing | Zenoti's pages don't list a price; ask Zenoti. | From US$150 a month per location (US), £100 (UK), A$200 (AU), C$190 (CA), all minutes included. Each franchisee can be billed separately; group pricing is custom. |
Keep Zenoti either way. Adding CallPad on top makes most sense when:
For the full side-by-side, see Zenoti AI Receptionist vs CallPad, Zenoti AI receptionist explained and Zenoti AI receptionist alternatives.
Franchise networks need brand standards on the phone, not just in the salon. With CallPad, head office sets brand-wide prices, policies and scripts that franchisees can't change, so every location answers the same way. Each franchisee sees only their own locations' data, while head office gets a central dashboard with per-location and group-wide reports. More in AI receptionist for salon franchises and central reservations for salon groups.
Yes. Day spa, hotel spa and med spa groups on Zenoti get the same multi-location setup. CallPad books spa day passes and treatments, and includes a BAA in every plan for med spas. See AI receptionist for Zenoti spas, AI receptionist for Zenoti med spas, best AI receptionist for day spas and spa groups and how multi-location med spas answer every call. Using Trybe? Contact us about the CallPad Trybe integration.
See CallPad for salon groups, best AI receptionist for salon groups and multi-location salon phone setup and call routing.
CallPad books in real time into Zenoti, Vagaro, Meevo, Cliniko, Mindbody, Booker, Square, GlossGenius, Setmore, Zoho Bookings, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Google Calendar, Book4Time and Boulevard. Phorest works when each salon gets its own API key from Phorest. Using Trybe? Contact us about the CallPad Trybe integration. No CallPad Fresha, Treatwell, Timely, Booksy or Jane App integration yet; contact us and join the waitlist.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included, each franchisee can be billed separately, and pricing for groups is custom. Setup takes about 10 minutes. We don't list Zenoti's prices; ask Zenoti for those.
CallPad. CallPad integrates with Zenoti through your business's own Zenoti API key, so you keep Zenoti and add CallPad on top. It answers every call for every location 24/7, books into Zenoti in real time and can use one shared number for the group or a separate line per location. Zenoti also offers its own AI Receptionist; its FAQ (checked 12 Nov 2026) says one agent can handle calls across up to 30 locations.
Yes. You keep Zenoti for booking, memberships, payments and reporting and add CallPad on top to answer calls and messages for every location. CallPad connects with your own Zenoti API key, and setup takes about 10 minutes.
Yes. CallPad can answer one shared number and book the caller into whichever location has the first opening, using the caller's history, their preference, or by offering open slots at nearby locations. It can also move a booking between locations if the caller agrees.
Yes. With CallPad, head office can set brand-wide prices, policies and scripts that franchisees can't change, and each franchisee sees only their own locations' data.
CallPad works across different booking systems per location, so a group can run Zenoti at some locations and, for example, Vagaro, Meevo, Mindbody or Boulevard at others, with one number or separate lines.
Yes. According to Zenoti's AI Receptionist page (checked 12 Nov 2026), one agent can handle calls across up to 30 locations, confirming the correct centre before booking, and multi-location coverage is available as part of the full configuration.
CallPad starts from US$150 a month per location in the US, £100 in the UK, A$200 in Australia and C$190 in Canada. It's a flat rate with all minutes included, each franchisee can be billed separately, and pricing for groups is custom. Setup takes about 10 minutes.
Yes. CallPad's prices are per location, and each franchisee can be billed separately. Group pricing is custom.
Running a salon group or franchise on Zenoti? Keep Zenoti and let CallPad answer and book every call, text, WhatsApp and email for every location. Talk to CallPad about group pricing or contact us.
We use cookies for analytics and ads. Accept or reject non-essential cookies. Privacy policy
