Setmore AI receptionist: Live Receptionist is human; here's the AI option

What is Setmore Live Receptionist?

According to Setmore (Setmore, checked 18 October 2026):

• real people answer your calls, handle questions and book appointments into your calendar
• calls are answered 24/7, including weekends, holidays and after hours
• receptionists are US-based and offer service in English or Spanish
• you choose which calls go to your receptionist and which come to you
• caller details sync with your CRM

What does CallPad do with Setmore?

CallPad is an AI receptionist. It answers your calls 24/7 and books into Setmore during the call.

• Books, moves and cancels appointments in real time, with the stylist or provider the client asks for.
• CallPad books multi-service appointments and handles processing time, such as a color plus cut with the gap while the color develops.
• CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.
• CallPad can transfer the call to a team member or take a message. With a message, your team gets an email saying what the caller wanted.
• CallPad keeps treatment details out of reminder and confirmation texts.
• Phone, SMS and email are live.

Human or AI: how do you choose?

• A human service puts a real person on every call. Setmore markets Live Receptionist on exactly that.
• An AI receptionist answers on the first ring, takes several calls at once and books in real time from your live calendar. When a caller wants a person, CallPad can transfer the call to a team member or take a message.
• Not sure? Listen to a call. You can hear CallPad take a booking call, and read our comparison of answering services and AI receptionists.

How do I set up CallPad?

Setup takes about 10 minutes. You connect your booking system, add your business details and instructions, and forward your calls to CallPad. Your number stays the same. Our call forwarding guide shows you how.

CallPad serves salons, spas and med spas in the US, UK, Australia and Canada.

Related guides

• Salon answering service that books appointments
• Salon answering service vs. AI receptionist
• Booking systems CallPad works with
• AI receptionist for US salons and spas: which software answers the phone?

Frequently asked questions

Does Setmore have an AI receptionist?

No. Setmore's Live Receptionist uses real people, and Setmore markets it as "No voicemail, no AI".

Can an AI receptionist book into Setmore?

Yes. CallPad works with Setmore and books, moves and cancels appointments in real time during the call, with the stylist the client asks for.

Can CallPad take a deposit?

Yes. CallPad can take a deposit on the call, either by texting a payment link or using a card on file in your booking system.

What happens when a caller wants a person?

CallPad can transfer the call to a team member or take a message. With a message, your team gets an email saying what the caller wanted.

Where is CallPad available?

CallPad serves salons, spas and med spas in the US, UK, Australia and Canada.

Try CallPad

Get a quote for your business, or hear CallPad answer a booking call.