Does WellnessLiving have an AI receptionist? Yes, CAASI Phone Agent

What does CAASI do on calls?

According to WellnessLiving's help center and CAASI page (checked 19 October 2026), with the Phone Agent subscription CAASI:

• answers calls and handles routine requests over the phone (WellnessLiving help center)
• books services, checks availability and manages appointments by voice
• captures new leads and answers questions from the training data you give it
• transfers the call to a staff member when the client asks, and flags calls where the client goes silent so your team can follow up
• can offer a spot on the waitlist when an appointment is fully booked, and either cancels bookings or hands cancellation requests to your front desk, depending on your settings
• logs each conversation in its Communication Hub with an outcome such as Appointment Booked, Rescheduled, Cancelled, Query Answered or New Lead Registered, plus a Missed Calls list your team can call back from
• steps in after a few rings during busy hours and answers straight away after the business closes (WellnessLiving)

Your existing CAASI setup, including training data, conversation history and customization, carries over to phone conversations.

What are its limits?

• Add-on and Phone Agent tier. CAASI is an add-on to your WellnessLiving subscription, and calls need the Phone Agent subscription (WellnessLiving help center).
• Booking conditions. CAASI completes a booking only when the client has an active membership, session pass or other Purchase Option covering the service, the service needs no payment or waiver at booking, and no details beyond name, date of birth, email and phone number are required. Otherwise it sends a booking link or directs the client to staff.
• WellnessLiving only. CAASI works with the services, schedules and settings in your WellnessLiving account.
• Still expanding. WellnessLiving says recognizing whether a caller is a new lead or an existing client is coming as CAASI's abilities expand (WellnessLiving).

How does an AI receptionist fit a WellnessLiving business?

Spas, studios and salons on WellnessLiving get calls when staff are with clients or teaching, and after closing time. An AI receptionist that books during the call keeps those clients from waiting on a callback. If you run WellnessLiving and CAASI's booking conditions match how you sell, it's a natural place to start. If many of your bookings need a payment or extra details first, check how those calls will be handled.

What should you check in any AI receptionist?

• Does it answer your business phone number? Some AI tools only work in a chat window or a messaging app.
• Does it book during the call? Some send a link instead.
• Can it book a named stylist or provider? Regulars usually want their own.
• What happens when a caller wants a person? Look for a live transfer or a message your team can act on.
• Which hours does it cover? Evenings, weekends and busy periods are when calls tend to go unanswered.

For the full picture, read which booking software has a built-in AI receptionist.

Does CallPad work with WellnessLiving?

WellnessLiving isn't on CallPad's list of live integrations. Ask us about your setup, and we'll tell you what CallPad can do for your business.

CallPad books in real time with a named stylist or practitioner in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How CallPad helps your spa, studio or salon

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK and Australia. It:

• answers every call 24/7, including evenings, weekends and busy periods, without adding staff hours
• books, moves and cancels appointments in real time with the stylist or provider the client asks for, on the booking systems it works with
• sends missed-call text-backs, so callers who hang up still hear from you
• can add callers to your waitlist and text the clients on it when a slot opens up, to help fill last-minute gaps
• answers common questions about your services, opening hours and policies
• transfers the call to a team member when a caller needs a person
• speaks English, French, Greek, Spanish, Portuguese, German and many more languages

Setup takes about 10 minutes.

Related guides

• Which booking software has a built-in AI receptionist?
• AI receptionist for US salons and spas: which software answers the phone?
• Does Mindbody have an AI receptionist?
• Yoga studios: missed calls and fuller classes
• Pilates studios: missed calls and new clients
• Booking systems CallPad works with

Frequently asked questions

Does WellnessLiving have an AI receptionist?

Yes. WellnessLiving's AI front desk, CAASI, can answer incoming calls with the Phone Agent subscription. It books services, checks availability, manages appointments, answers questions, captures leads and transfers callers to staff when asked.

Do I need a special subscription for CAASI to answer calls?

Yes. CAASI is an add-on to your WellnessLiving subscription, and WellnessLiving's help center says phone calls need the Phone Agent subscription. Your existing CAASI training data and settings carry over to calls.

Can CAASI book any appointment over the phone?

Not always. WellnessLiving says CAASI completes a booking only when the client has an active membership, pass or other Purchase Option that covers the service, no payment or waiver is needed at booking, and no details beyond name, date of birth, email and phone number are required. Otherwise it sends a booking link or directs the client to staff.

Does CallPad work with WellnessLiving?

WellnessLiving isn't on CallPad's list of live integrations. Ask us about your setup, and we'll tell you what CallPad can do for your business.

Try CallPad

Ask us about your setup, or hear CallPad answer a booking call.