AI receptionist for yoga and Pilates studios: how it works

Why do yoga and Pilates studios miss calls?

Instructors are mid-class, front desk cover is thin, and calls come in at the same times your studio is busiest. First-time callers often ask a few questions before they book, and if nobody answers they may try another studio. An AI receptionist answers every call, 24/7, handles several at once and books the caller while they're still on the line. For more on this, read how yoga studios miss calls and classes and why Pilates studios lose new clients to missed calls.

What can an AI receptionist do for a yoga or Pilates studio?

• Book intro offers, private sessions and consultations into your booking system, with the right length and instructor.
• Answer first-timer questions from your own information: what to wear, what to bring, how early to arrive, what a beginner class is like and parking.
• Move and cancel appointments in real time.
• Answer questions about memberships and packages, take a payment or deposit on the call, and sell gift cards.
• Fill gaps with waitlist texts when a slot opens, and send a text back to any call you miss.

Which booking systems does it work with?

CallPad books in real time into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with. Group class schedules work differently in each system, so ask us how your studio's setup would work.

How should it handle injury and health questions?

An AI receptionist shouldn't say whether a class is safe for someone. Tell it which questions to pass on, such as injuries, pregnancy, medical conditions or whether a student should attend. CallPad transfers those calls to your team or takes a message, and your team gets an email saying what the caller wanted.

How do you set it up?

• Connect your booking system so the AI sees your appointment types, lengths and instructors.
• Add your prices, memberships, first-visit instructions and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a first-timer, a reschedule and an injury question, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes. For injury and health questions, it hands the call to your team rather than answering itself.

Related guides

• Yoga studios: missed calls and fuller classes
• Pilates studios: missed calls and new clients
• Does Mindbody have an AI receptionist?
• AI receptionist for massage therapists
• AI receptionist for spas

Frequently asked questions

Can an AI receptionist book yoga and Pilates sessions?

Yes. CallPad books, moves and cancels appointments in real time in your booking system, such as intro offers, private sessions and consultations. Whether a caller can be booked into a group class depends on your booking system, so ask the team about your setup.

Will it answer first-timer questions?

Yes. CallPad answers from your own information, such as what to wear, what to bring, how early to arrive, what a beginner class is like and where to park.

Does it work with Mindbody?

Yes. Mindbody is one of the booking systems CallPad books into, alongside Setmore, Zoho Bookings, Square Appointments, Google Calendar and the others on its list.

Can it sell memberships and gift cards?

CallPad answers questions about your memberships and packages from your own information, can take a payment or deposit on the call and sells gift cards.

What about injury and health questions?

CallPad doesn't give health advice. Questions about injuries, pregnancy or medical conditions go to your team: it transfers the call or takes a message, and your team gets an email saying what the caller wanted.

Try CallPad

Ask us about your studio, or hear CallPad answer a booking call.