Does Perceny have an AI receptionist? Yes, Percy, launched October 2026

When did Perceny launch Percy?

Perceny announced Percy on its blog on 17 October 2026 (Perceny). Perceny is salon and barbershop software that covers booking, payments and team management, and it says Percy works from the same calendar, services, prices and rules your team uses (Perceny). Percy is built into Perceny, so it is for Perceny customers. You turn it on under Automation & AI, then AI Assistant.

What does Percy do?

According to Perceny's launch post and AI receptionist page (Perceny; Perceny AI receptionist, both checked 23 October 2026), Percy:

• works across phone calls, text messages, web chat and email
• books, moves and cancels appointments against live availability
• books "the usual" for regulars and remembers preferences between conversations, without keeping card details, PINs or health information
• sends deposit and card-on-file links when your booking rules ask for them, and holds the time until they are paid
• adds clients to the waitlist or takes them off it
• answers questions about services, hours, and gift card and membership balances, and sells gift cards and memberships by link
• texts booking or payment links during a call, so the caller doesn't have to hang up
• transfers to your shop line the moment a caller asks for a person

Does Percy answer phone calls?

Yes. Perceny says Percy answers calls to your Perceny number in a natural voice, books while the caller is on the line and texts the caller their links. If you switch Percy off, calls forward to the shop as usual (Perceny). Perceny also describes outbound calls: confirming tomorrow's unconfirmed appointments, offering a cancelled slot to the waitlist one client at a time, and calling or texting back a client whose call was missed. Perceny says these calls respect consent and quiet hours for clients in the US and Canada.

Which languages does Percy speak?

On the phone, Perceny says Percy speaks English, Spanish, Chinese, Arabic and Polish. It translates conversations in English, Spanish, French, Portuguese, Italian, Polish, Chinese, Arabic and Hindi. You pick its name, tone (Warm and Friendly, Clear and Direct, or Professional), greeting and a voice for each language, and a Pronunciations list teaches it names it would otherwise get wrong (Perceny).

What stays with your team?

Perceny says you write the topics Percy should never handle alone and route each one to the client's professional, a team member or the front desk, with alerts by SMS, email or push. Percy never issues refunds; refund requests are logged for your staff. You can stop Percy in any conversation, have it answer always, only when you are closed or on its own hours, and choose how long it waits for a person to reply first (Perceny).

To see what it did, Perceny lists an AI Bookings view under Messaging, a quality line for every call and a weekly digest for owners and managers every Monday (Perceny).

Which Perceny plans include Percy?

Perceny's pricing page says Percy is available on the Spotlight, Business and Elite plans. It needs the Two-Way Messaging add-on, which is included on Elite. On Business, Perceny's launch post says you add it under Business Settings, Billing, Add-Ons. Perceny says AI isn't available on its Entry and Solopreneur plans (Perceny pricing, checked 23 October 2026).

AI usage is usage-based and paid from Perceny messaging credits, the same credits your plan includes each month, with no separate AI subscription (Perceny pricing; Perceny). For current prices, check Perceny's pricing page.

What should you check in any AI receptionist?

• Does it book during the call, or send a link? A link asks the client to finish the booking later.
• Can it book a named stylist or barber? Regulars usually want their own.
• Can it take a deposit on the call? Deposits cut no-shows on long appointments.
• What happens when a caller wants a person? Look for a live transfer or a message your team can act on.
• How is usage billed? Ask whether calls, texts and AI replies are charged per use or included.

For the full picture, read which booking software has a built-in AI receptionist.

Does CallPad work with Perceny?

No CallPad Perceny integration yet; contact us and join the waitlist.

CallPad books in real time with a named stylist or provider in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How CallPad helps your salon or barbershop

CallPad is an AI receptionist for salons, spas, med spas, barbershops and clinics in the US, UK, Australia and Canada. On the booking systems it works with, CallPad:

• answers every call 24/7, including evenings, weekends and busy periods, without adding staff hours
• books, moves and cancels appointments in real time with the stylist or provider the client asks for
• handles email and WhatsApp messages too; Instagram, Messenger and TikTok are coming soon
• takes deposits and sells gift cards on the call
• sends personalised reminders, follow-ups and thank-you notes, and gives you reporting and insights, in every plan
• transfers the call to a team member or takes a message when a caller needs a person

Every plan is a flat rate with all minutes included. Setup takes about 10 minutes.

Related guides

• Which booking software has a built-in AI receptionist?
• AI receptionist for US salons and spas: which software answers the phone?
• Does Mangomint have an AI receptionist?
• Boulevard AI receptionist (Beau)
• Does StyleSeat have an AI receptionist?
• Booking systems CallPad works with

Frequently asked questions

Does Perceny have an AI receptionist?

Yes. Perceny launched Percy, an AI receptionist built into Perceny, on 17 October 2026. Perceny says Percy answers phone calls, texts, web chat and email, and books, moves and cancels appointments on your live calendar.

Does Percy answer phone calls?

Yes, according to Perceny. Percy answers calls to your Perceny number, checks availability and books while the caller is on the line, texts booking, deposit or directions links during the call, and transfers to your shop line when a caller asks for a person.

Which Perceny plans include Percy?

Perceny says Percy is available on its Spotlight, Business and Elite plans. It needs the Two-Way Messaging add-on, which is included on Elite. Perceny says AI isn't available on its Entry and Solopreneur plans, and AI usage is paid from the messaging credits your plan includes each month.

Which languages does Percy speak on the phone?

Perceny says Percy speaks on the phone in English, Spanish, Chinese, Arabic and Polish, and translates conversations in English, Spanish, French, Portuguese, Italian, Polish, Chinese, Arabic and Hindi.

Does CallPad work with Perceny?

No CallPad Perceny integration yet; contact us and join the waitlist.

Try CallPad

Talk to us, or hear CallPad answer a booking call.