Does PatientNow have an AI receptionist? Yes, Recura AI

What is Recura AI in PatientNow?

PatientNow announced its acquisition of Recura on 29 October 2025 (PatientNow) and offers Recura AI inside the PatientNow EMR, practice management and marketing platform (PatientNow Recura AI). Because it runs inside PatientNow, every call, text and web chat is tied to the patient's record and treatment history.

What does PatientNow's Recura AI do?

According to PatientNow's Recura AI page and comparison guide (PatientNow Recura AI; PatientNow; PatientNow, all checked 23 October 2026), Recura AI:

• Answers calls, texts, web chat and form submissions 24/7, including evenings and weekends
• Calls or texts back new leads within 30 seconds of a form fill, web chat or missed call
• Books, reschedules and cancels appointments directly in the live PatientNow calendar
• Answers questions about services, promotions and availability using service-specific training, voice cloning and multilingual support
• Recovers missed calls by text and alerts waitlisted patients when appointment slots open
• Runs patient reactivation outreach to dormant or lapsed patients based on PatientNow data
• Routes clinical, billing or complex calls to the right staff member with call recordings, transcripts and notes attached to one patient thread

Which PatientNow plans include Recura AI, and is it HIPAA-compliant?

PatientNow's announcement says its deep integration with Recura is exclusively available to PatientNow Essentials and Pro customers (PatientNow). In its comparison table and administrative guide, PatientNow states that Recura supports HIPAA and connects to PatientNow's clinical EMR (PatientNow; PatientNow). For current pricing, contact PatientNow directly.

What should a med spa check in any AI receptionist?

• Does it book directly into your calendar during the call, or only take a message?
• Does it follow your consultation-first booking rules and provider preferences?
• Can it take a consultation deposit on the call?
• Does it escalate clinical questions to your team rather than giving medical advice?
• Does the vendor offer a BAA?

For a full comparison, see best AI receptionist for med spas and which booking software has a built-in AI receptionist.

Does CallPad work with PatientNow?

No CallPad PatientNow integration yet; contact us and join the waitlist.

CallPad books in real time with a named stylist or provider in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How CallPad helps your med spa or clinic

CallPad is an AI receptionist for salons, spas, med spas, clinics, pet groomers and gyms in the US, UK, Australia and Canada. On the booking systems it works with, CallPad:

• answers every call 24/7, including evenings, weekends and busy periods, without adding staff hours
• books, moves and cancels appointments in real time with the provider or injector the client asks for
• handles SMS, email and WhatsApp messages too; Instagram, Messenger and TikTok are coming soon
• takes deposits and sells gift cards on the call
• sends personalised reminders, follow-ups and thank-you notes, and gives you reporting and insights, in every plan
• transfers the call to a team member or takes a message when a caller needs a person

Every plan is a flat rate with all minutes included. For US med spas, CallPad offers a BAA. Setup takes about 10 minutes.

Related guides

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• Zenoti AI receptionist
• Which booking software has a built-in AI receptionist?
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Frequently asked questions

Does PatientNow have an AI receptionist?

Yes. PatientNow offers Recura AI, a built-in 24/7 AI receptionist that answers calls, texts, web chats and form fills, and books, reschedules and cancels appointments directly in the live PatientNow calendar.

What does Recura AI do in PatientNow?

PatientNow says Recura AI answers inquiries 24/7, responds to new leads within 30 seconds, books into the PatientNow calendar, recovers missed calls by text, fills openings from the waitlist, runs reactivation outreach to past patients and routes clinical or billing questions to staff with transcripts attached.

Which PatientNow plans include Recura AI?

PatientNow says Recura AI is exclusively available to PatientNow Essentials and Pro customers.

Does PatientNow say Recura AI is HIPAA-compliant?

Yes. PatientNow's blog and comparison guide state that Recura AI is HIPAA-compliant and connects directly to PatientNow's EMR.

Does CallPad work with PatientNow?

No CallPad PatientNow integration yet; contact us and join the waitlist.

Try CallPad

Talk to us, or hear CallPad answer a booking call.