Does Fresha have an AI receptionist? Yes, AI Concierge, and here's what it does

What does Fresha's AI Concierge do?

According to Fresha's AI Concierge page (Fresha), it:

• Answers incoming calls 24/7, including evenings, weekends and public holidays, and can handle several calls at once.
• Books, reschedules and cancels appointments in your live Fresha calendar, following your cancellation and rescheduling policies. If a cancellation would trigger a fee, it tells the client first.
• Answers common questions about your services, parking, what to expect and your policies, using your Fresha account and the answers you add.
• Transfers calls to a team member, or takes a message and passes it to your team.
• Speaks multiple languages, detecting the caller's language.
• Records and transcribes every call, so you can check what was said.
• Replies to messages as well as calls.

Fresha says you choose its name, voice, accent and greeting, and can keep your existing business number or create a new one. The AI always discloses that it's an AI assistant. AI Concierge is an optional add-on to a Fresha Business account, priced per location; check Fresha's pricing page for current rates.

What should you check before turning it on?

• Is your Fresha menu complete? AI Concierge reads your services, staff and availability from Fresha, so gaps there show up on calls.
• When should it transfer? Set rules for which requests go to a person, and make sure someone answers the transfer number.
• Who reads the messages? Decide who follows up on messages it takes, and how fast.
• Your cancellation policy. It follows your Fresha policy settings, so check them first.
• Call recording. Every call is recorded and transcribed; check your local rules on telling callers.
• Test calls. Call it yourself to book, move and cancel before clients do.

Does CallPad work with Fresha?

No CallPad Fresha integration yet; contact us and join the waitlist. If you are comparing options, see Fresha AI Concierge alternatives.

How CallPad helps your salon or spa

CallPad is a specialist AI receptionist for salons, spas, med spas, clinics, pet groomers and gyms in the US, UK, Australia and Canada. On the booking systems it works with, CallPad:

• answers every call 24/7, including evenings, weekends and busy periods
• books, reschedules and cancels appointments in real time with the stylist or provider the client asks for
• takes deposits and sells gift cards on the call
• handles SMS, email and WhatsApp messages too; Instagram, Messenger and TikTok are coming soon
• sends personalised reminders, follow-ups and thank-you notes, and gives you reporting and insights, in every plan
• transfers the call to a team member or takes a message when a caller needs a person

Every plan is a flat rate with all minutes included. Setup takes about 10 minutes. CallPad offers a BAA. CallPad books in real time in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar; see the booking systems CallPad works with.

Related guides

• Fresha AI Concierge alternatives
• Which booking software has a built-in AI receptionist?
• Which UK salon booking systems have an AI receptionist?
• Treatwell AI receptionist
• Booking systems CallPad works with

Frequently asked questions

Does Fresha have an AI receptionist?

Yes. Fresha's AI Concierge is an AI phone receptionist built into Fresha. It answers calls 24/7 and books, reschedules and cancels appointments in your Fresha calendar.

Can Fresha's AI Concierge book appointments during the call?

Yes. Fresha says AI Concierge connects to your live Fresha calendar, sees your services, staff schedules and open slots, and books the appointment directly. It can also move or cancel bookings on the call, following your cancellation policy.

Can Fresha's AI Concierge transfer calls to a person?

Yes. You can set a transfer number, and AI Concierge passes the call to a team member or takes a message for your team. You choose when calls go to the AI and when they're transferred.

Does Fresha's AI Concierge speak other languages?

Yes. Fresha says it detects the caller's language and responds in it. Every call is recorded and transcribed, and the AI always tells callers it's an AI assistant.

Does CallPad work with Fresha?

No CallPad Fresha integration yet; contact us and join the waitlist.

Try CallPad

Talk to us, or hear CallPad answer a booking call.