Does Halaxy have an AI receptionist? Yes, AI Booking Agents

What are Halaxy's AI Booking Agents?

Halaxy lists Booking Agents under AI Settings > Assistants, alongside its other AI features such as AI Scribe and Practice Assistant (Halaxy Help). Halaxy's guide to AI Booking Agents, available on its Australian and UK help centres (Halaxy Help AU; Halaxy Help UK), describes two agents:

• Voice agent: answers patient phone calls on the practice's dedicated Halaxy number.
• Chat agent: answers patient chats on the practice's website.

What can Halaxy's voice agent do on a call?

According to Halaxy's guide (Halaxy Help), the agents:

• Check real-time practitioner availability and book, reschedule and cancel appointments; each capability can be switched on or off
• Follow your online booking preferences: if online booking is limited to existing patients, new patients are told to contact the practice
• Match existing patients by name and phone number
• Apply your cancellation notice period when patients cancel or reschedule
• Transfer the call to a number you set when the agent can't help
• Notify the practice when appointments are booked, rescheduled or cancelled, and keep a History of each conversation with its outcome (Completed, Escalated or Abandoned) and a transcript

For the voice agent, you choose the incoming number, the voice and the greeting. Halaxy's FAQ says the agents cannot take payment at the time of booking.

What do you need to use Halaxy's AI Booking Agents?

Halaxy's guide says the Booking Agents need an active Halaxy API subscription, and the voice agent also needs a Dedicated Number subscription (Halaxy Help; Halaxy Help UK). Halaxy says all calls and chats are included in those subscriptions, with no extra charge for usage. Custom-branded chat colours need Halaxy's White Label Professional option. Check Halaxy for current subscription rates.

What should a clinic check in any AI receptionist?

• Does it book into your live calendar during the call with the right practitioner?
• Does it handle new patients the way your practice wants?
• Can it take a payment or deposit on the call, if your clinic needs one?
• Does it pass clinical questions to your team instead of giving advice?
• Can it answer on your existing practice number, or does it need a new one?

For a wider comparison, see which booking software has a built-in AI receptionist.

Sources (checked 23 Oct 2026): Halaxy Help, Guide to AI Booking Agents (AU); Halaxy Help, Guide to AI Booking Agents (UK); Halaxy Help, Intro to AI features in Halaxy; Halaxy Help, Subscribe for a dedicated phone number.

Does CallPad work with Halaxy?

No CallPad Halaxy integration yet; contact us and join the waitlist.

CallPad books in real time with a named stylist or provider in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How CallPad helps your clinic or practice

CallPad is an AI receptionist for salons, spas, med spas, clinics, pet groomers and gyms in the US, UK, Australia and Canada. On the booking systems it works with, CallPad:

• answers every call 24/7, including evenings, weekends and busy periods, without adding staff hours
• books, moves and cancels appointments in real time with the practitioner the client asks for
• handles SMS, email and WhatsApp messages too; Instagram, Messenger and TikTok are coming soon
• takes deposits and sells gift cards on the call
• sends personalised reminders, follow-ups and thank-you notes, and gives you reporting and insights, in every plan
• transfers the call to a team member or takes a message when a caller needs a person

Every plan is a flat rate with all minutes included. Setup takes about 10 minutes.

Related guides

• Which booking software has a built-in AI receptionist?
• AI receptionist for physiotherapy clinics
• Does Nookal have an AI receptionist?
• Cliniko AI receptionist
• AI receptionist for Australian cosmetic clinics
• Booking systems CallPad works with

Frequently asked questions

Does Halaxy have an AI receptionist?

Yes. As of Oct 2026, Halaxy offers built-in AI Booking Agents: a voice agent that answers patient calls on the practice's dedicated Halaxy number and a chat agent for the practice website. Both can book, reschedule and cancel appointments using real-time practitioner availability.

What do you need to use Halaxy's AI voice agent?

Halaxy's guide says the Booking Agents need an active Halaxy API subscription, and the voice agent also needs a Dedicated Number subscription. Halaxy says calls and chats are included in those subscriptions with no extra usage charge.

Can Halaxy's AI Booking Agent take payments?

No. Halaxy's FAQ says the AI Booking Agents cannot take payment at the time of booking.

What happens when Halaxy's voice agent can't help a caller?

Halaxy's guide says you can set a transfer number that the voice agent uses when it can't help, and the conversation History shows each outcome as Completed, Escalated or Abandoned, with a transcript.

Does CallPad work with Halaxy?

No CallPad Halaxy integration yet; contact us and join the waitlist.

Try CallPad

Talk to us, or hear CallPad answer a booking call.