AI receptionist for pet groomers: how it works

Why do pet groomers miss calls?

A groomer with both hands on a dog can't answer the phone, and new owners usually call with questions before they book. If the call rings out, they often try the next groomer. An AI receptionist answers every call, 24/7, and handles several at once. For more, read why pet groomers lose clients on the phone.

What can an AI receptionist do for a pet groomer?

• Answer new-client questions from your own information: services, prices, how long a groom takes, drop-off and pick-up times and what to bring.
• Book grooms in real time, with the groomer the owner asks for.
• Rebook regulars at their usual interval and move or cancel appointments.
• Take a deposit or payment on the call, and sell gift cards.
• Fill gaps with waitlist texts and missed-call text-backs.

Which booking systems does it work with?

CallPad books in real time into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. See the booking systems CallPad works with.

How do you set it up?

• Connect your booking system so the AI sees your services, times and groomers.
• Add your service menu, prices, policies and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a new client, a regular rebooking and a reschedule, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes.

Related guides

• Why pet groomers lose clients on the phone
• Missed-call text-back
• Square Appointments AI receptionist
• Setmore AI receptionist

Frequently asked questions

Can an AI receptionist book pet grooming appointments?

Yes. CallPad books, moves and cancels appointments in real time in your booking system, with the groomer the owner asks for or the next available one.

Which booking systems does it work with?

CallPad books into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar. Using another system? Ask the CallPad team.

What if an owner asks about their pet's health or behaviour?

Questions about a pet's health, skin, behaviour or suitability for a service go to your team. CallPad transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted.

Can it take deposits?

Yes. CallPad can take a deposit or payment on the call and sells gift cards.

How long does setup take?

With CallPad, setup takes about 10 minutes.

Try CallPad

Ask us about your grooming salon, or hear CallPad answer a booking call.