AI receptionist for chiropractors: how it works with Cliniko

Why do chiropractors miss calls?

Chiropractic visits are often short and back to back, so there's little time to pick up the phone between patients. Calls that ring out can mean a new patient goes elsewhere or a regular misses their next visit. An AI receptionist answers every call, 24/7, and books the patient while they're still on the line.

What can an AI receptionist do for a chiropractic practice?

• Book new patient consultations and regular visits, each with the right length and chiropractor.
• Move and cancel visits in your practice software.
• Answer admin questions from your own information: prices, packages, hours, parking, what to wear and what to expect at a first visit.
• Take a deposit or payment on the call if you take them, and sell gift cards.
• Handle busy times by answering several calls at once.
• Fill gaps with waitlist texts when a slot opens, and send a text back to any call you miss.

How does it work with Cliniko?

Cliniko doesn't have its own AI phone receptionist, so AI receptionists connect to it from outside. CallPad books, moves and cancels appointments in Cliniko in real time, with a named practitioner and your appointment types, and works the same way in every country CallPad serves. Read CallPad with Cliniko for the details.

What about Jane App and other practice software?

CallPad doesn't book into Jane yet. If your practice runs Jane, see Does Jane App have an AI receptionist?. CallPad also books into Setmore, Zoho Bookings, Google Calendar, Square Appointments and the other systems on the booking systems CallPad works with.

How should it handle clinical questions?

An AI receptionist shouldn't assess symptoms or decide whether chiropractic care suits someone. Tell it which questions to pass on, such as new pain, injuries, imaging, pregnancy, medication or how someone feels after a visit. CallPad transfers those calls to your team or takes a message, and your team gets an email saying what the caller wanted. We also recommend your instructions tell anyone describing an emergency to contact emergency services.

What about patient privacy?

Ask any provider how it stores call recordings and patient details, and who can access them. CallPad keeps treatment details out of reminder and confirmation texts. For US clinics, CallPad offers a BAA. In Australia, CallPad complies with the Australian Privacy Act. This is general information, not legal advice.

How do you set it up?

• Connect your practice software so the AI sees your appointment types, lengths and practitioners.
• Add your prices, packages, policies and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a new patient, a reschedule and a clinical question, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes. For clinical questions, it hands the call to your team rather than answering itself.

Related guides

• AI receptionist for osteopaths
• Does Cliniko have an AI receptionist?
• Does Jane App have an AI receptionist?
• AI receptionist for physiotherapy clinics
• UK GDPR and AI receptionists for clinics

Frequently asked questions

Can an AI receptionist book chiropractic appointments?

Yes. CallPad books, moves and cancels appointments in real time with the chiropractor the patient asks for, using your appointment types, such as a new patient consultation or a regular adjustment. It works with Cliniko and the other systems on its list.

Will it tell patients whether chiropractic care is right for them?

No. CallPad doesn't answer clinical questions. Questions about symptoms, suitability, imaging or how someone feels after treatment go to your team: it transfers the call or takes a message, and your team gets an email saying what the caller wanted.

Does CallPad work with Jane App?

Not yet. Jane isn't one of CallPad's live integrations. If your practice runs Jane, read our guide to Jane and AI receptionists. CallPad books into Cliniko, Setmore, Zoho Bookings, Google Calendar and the other systems on its list.

Can it help regular patients keep their visit schedule?

Yes. When a patient calls, CallPad can book their next visit straight away, move one that no longer works, and text patients on your waitlist when a slot opens up. It also sends a text back to any call you miss.

Does CallPad offer a BAA for US chiropractic practices?

CallPad offers a BAA. Ask any provider how it stores call recordings and patient details, and check your own obligations with your adviser.

Try CallPad

Ask us about your practice, or hear CallPad answer a booking call.