AI receptionist for osteopaths: how it works with Cliniko

Why do osteopaths miss calls?

Osteopathy is hands-on work, and many practices run with a small front desk or none. Calls during treatment often go unanswered, and a new patient may book elsewhere. An AI receptionist answers every call, 24/7, and books the patient while they're still on the line.

What can an AI receptionist do for an osteopathy clinic?

• Book new patient appointments and follow-ups, each with the right length.
• Book with the osteopath the patient asks for, or the next available one, across more than one location if you have them.
• Move and cancel appointments in your practice software.
• Answer admin questions from your own information: prices, what to wear, what to bring, parking and your cancellation policy.
• Take a deposit or payment on the call if you take them, and sell gift cards.
• Fill gaps with waitlist texts and send a text back to any call you miss.

Which booking systems does it work with?

CallPad books in real time with a named practitioner into Cliniko, including your appointment types, and works the same way in every country CallPad serves. It also books into Setmore, Zoho Bookings, Google Calendar, Square Appointments and the other systems on the booking systems CallPad works with. CallPad doesn't book into Jane yet; see Does Jane App have an AI receptionist?. For Cliniko details, read CallPad with Cliniko.

How should it handle clinical questions?

An AI receptionist shouldn't assess symptoms or say whether osteopathy is right for someone. Tell it which questions to pass on, such as new or severe pain, injuries, pregnancy, medication or how someone feels after treatment. CallPad transfers those calls to your team or takes a message, and your team gets an email saying what the caller wanted. We also recommend your instructions tell anyone describing an emergency to contact emergency services.

What about patient privacy?

Ask any provider how it stores call recordings and patient details, and who can access them. CallPad keeps treatment details out of reminder and confirmation texts. For US clinics, CallPad offers a BAA. In Australia, CallPad complies with the Australian Privacy Act. This is general information, not legal advice.

How do you set it up?

• Connect your booking or practice software so the AI sees your appointment types, lengths and practitioners.
• Add your prices, policies and the questions it should pass on.
• Forward your calls, either all of them or only the ones your team misses. Your number stays the same.
• Make test calls for a new client, a reschedule and a clinical question, check the bookings, then go live.

With CallPad, setup takes about 10 minutes.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes. For clinical questions, it hands the call to your team rather than answering itself.

Related guides

• Does Cliniko have an AI receptionist?
• AI receptionist for chiropractors
• AI receptionist for physiotherapy clinics
• UK GDPR and AI receptionists for clinics

Frequently asked questions

Can an AI receptionist book osteopathy appointments in Cliniko?

Yes. CallPad books, moves and cancels appointments in Cliniko in real time, with the osteopath the patient asks for and the right appointment type, such as a new patient appointment or a follow-up.

Will the AI give patients clinical advice?

No. CallPad doesn't answer clinical questions. Questions about symptoms, injuries, suitability or how someone feels after treatment go to your team: it transfers the call or takes a message, and your team gets an email saying what the caller wanted.

Does CallPad work with Jane App?

Not yet. Jane isn't one of CallPad's live integrations. CallPad books into Cliniko, Setmore, Zoho Bookings, Google Calendar and the other systems on its list.

Does it work for clinics in the UK and Australia?

Yes. The UK and Australia are two of CallPad's main markets, alongside the US and Canada. In Australia, CallPad complies with the Australian Privacy Act.

Can it handle more than one clinic location?

Yes. If you have more than one location, CallPad asks which one the caller wants and books into that location's calendar.

Try CallPad

Ask us about your clinic, or hear CallPad answer a booking call.