CallPad vs Brilo AI: which AI receptionist fits your salon or spa?

What's the short answer?

Choose CallPad if:

• you run a salon, spa, med spa or appointment-based clinic on Mindbody, Zenoti, Square Appointments, Phorest, SalonIQ, Shortcuts, Cliniko or another system CallPad lists
• you want bookings made with a named stylist or practitioner, multi-service bookings, deposits on the call and gift cards
• you're in the US, UK, Australia or Canada

Choose Brilo AI if:

• you book in Vagaro
• you want one phone-agent platform across several kinds of calls, such as support, reminders and surveys
• you want detailed call analytics such as sentiment, intent and topic detection

How do CallPad and Brilo AI compare side by side?

Sources: Brilo AI homepage, Brilo AI Vagaro page (checked 19 Oct 2026). Prices aren't included because they change often; check each vendor's site.

Where is Brilo AI ahead?

• Vagaro. It has a Vagaro salon and spa agent; CallPad doesn't list Vagaro yet.
• Breadth. It covers many industries and use cases, from support triage to post-call surveys.
• Call analytics: summaries, sentiment, intent recognition and topic detection.
• App catalogue. It says it integrates with over 6,000 apps, including Salesforce, HubSpot and Zendesk.

Where does CallPad fit better?

• Salon and clinic booking. CallPad books, moves and cancels in real time in Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar.
• Beauty-specific calls: multi-service bookings, a named stylist, deposits on the call, gift cards and multi-location routing.
• Texts: text replies and booking by text, missed-call text-back and waitlist texts.
• Markets: the US, UK, Australia and Canada. CallPad powers the AI receptionists built into SalonIQ (IQ Connect), Shortcuts and Salon Manager.

Who is each one best for?

• CallPad is best for salons, spas, med spas and appointment-based clinics that want calls booked straight into their salon or clinic software.
• Brilo AI is best for businesses that want one AI phone-agent platform across many call types, and Vagaro salons that want it for booking calls.

Either way, make test calls with your real call types before you decide. Our guide on how accurate an AI receptionist is at booking has a test list.

How CallPad helps

CallPad is an AI receptionist for salons, spas, med spas and clinics in the US, UK, Australia and Canada. It answers every call 24/7, handles several calls at once and screens out spam calls. It answers questions from your own information, including your prices, and speaks several languages. It books, moves and cancels appointments in real time with a named stylist or practitioner on the booking systems CallPad works with, including multi-service bookings, and can take a deposit or payment on the call or sell a gift card. If you have more than one location, it asks which one the caller wants and books into that location's calendar. It also replies to texts and can book by text, sends missed-call text-backs and texts clients on your waitlist when a slot opens up. When a caller needs a person, it transfers the call to your team or takes a message, and your team gets an email saying what the caller wanted. Setup takes about 10 minutes.

Related guides

• CallPad alternatives and comparisons
• CallPad vs Harmony.ai
• Does Vagaro have an AI receptionist?
• CallPad vs Smith.ai
• Best AI receptionist for med spas

Frequently asked questions

What's the difference between CallPad and Brilo AI?

Brilo AI makes AI phone agents for businesses of many kinds, from healthcare and finance to ecommerce and real estate, and says it integrates with over 6,000 apps. Its Vagaro page describes a salon and spa voice agent that works alongside Vagaro, Mindbody, Square Appointments, Boulevard and Zenoti. CallPad is an AI receptionist built only for beauty, wellness and appointment-based clinics that books in real time into salon and clinic software.

Does Brilo AI book into Vagaro?

Brilo AI's Vagaro page says phone bookings sync with Vagaro's scheduling and client records. Vagaro isn't one of CallPad's live integrations yet.

Which booking systems does CallPad work with?

CallPad books in real time into Mindbody, Booker, Zenoti, Square Appointments, GlossGenius, Setmore, Zoho Bookings, Phorest, SalonIQ, Salon Manager, Shortcuts, Simple Salon, Cliniko and Google Calendar, and connects to HubSpot CRM.

Is CallPad a Brilo AI alternative for salons and spas?

Yes, for salons, spas, med spas and clinics on a system CallPad books into. If you want one phone-agent platform across many departments or industries, with call analytics and a large app catalogue, Brilo AI is worth a look.

Can I test both before I decide?

Yes. Make test calls with your real call types, such as a new client, a reschedule and a price question, and check that each booking lands correctly in your system.

Try CallPad

Get a quote for your salon or spa, or hear CallPad answer a booking call.