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IQConnect answers when you can't and books callers into your calendar. Get started in four steps.
Welcome! IQConnect answers your phone when your team can't get to it. It talks with the caller and books them right into your calendar.
What if a caller doesn't want to book by phone? No problem. They can leave a message, just like voicemail. Then a person from your team calls them back. No one is ever forced to book. Think of IQConnect as a voicemail that can also book appointments.
callers leave a message on normal voicemail
callers finish their call with IQConnect
finish their call at the best salons
A client calls your salon's normal phone number.
The phone rings about 4 times. Your team always gets the first chance to answer.
If no one answers, the call goes to IQConnect. IQConnect picks up.
IQConnect books, changes, or cancels an appointment. Or it takes a message. Whatever the caller needs.
The booking shows up in your calendar. Anything else shows up in your email.
Your services, stylists, prices, and appointment lengths all come from your booking software. IQConnect follows the same rules your online booking does.
IQConnect knows repeat clients by their phone number. New callers just say their name.
IQConnect only talks about the caller's own appointments. No one can ask about other clients. It follows privacy laws.
If something looks wrong, check your booking software settings first. That's usually where the fix is.
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Do these four things, in order. Most salons finish them in a day or two.
It takes less than 10 minutes. It asks about things your booking software doesn't know: parking, age rules, your deposit rules, and the questions clients ask most.
We give you a special phone number where IQConnect answers. Call it. Try booking. Try changing an appointment. Ask it hard questions. Tip: call from a quiet room, not on speakerphone. IQConnect hears everything, even the TV.
Email us anything you want changed. We make the change within 24 hours. When you're happy, we send your payment link. Pay by card or bank transfer, month to month. You can pause any time with one email.
Set your phone to send unanswered calls to your IQConnect number after 4 rings. As soon as you save that setting, IQConnect is working. The next section shows you how.
Think of the first two weeks like training a new team member. IQConnect works well right away for most salons. Your notes teach it the small things that make it sound like part of your team.
Here's how it works. We give you a IQConnect phone number. Then your phone company sends missed calls to that number. This is called "call forwarding."
The best setting: forward calls only when no one answers, after 4 rings. That way, your team always gets the first chance to pick up. It works when you're open and when you're closed.
Cost: call forwarding is usually free on business plans. A few phone companies charge a small monthly fee. It's worth a quick check with them.
Extra idea: your IQConnect number belongs to you. Some salons put it on their website as a booking line that's open 24/7.
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It can book more than one service in a single call, like a cut plus color with the right wait time between them. It can book a favorite stylist. If that stylist is full, it offers the closest match.
It frees up the old time slot so your calendar stays clean. It always offers a new appointment first. If it's a last-minute cancellation, it reads your rules to the caller, or hands the call to your team.
It follows your deposit rules. It uses your booking software's payment tools, or texts the caller a safe payment link. You pick the rules and can change them any time.
If a caller asks for a person, IQConnect kindly says everyone is busy and offers to take a message. Then you get an email that says what the caller wanted.
Give it your house rules, like "always offer a toner with color." IQConnect will offer it on every call where it fits.
Sales calls and spam calls get answered politely so your team doesn't have to deal with them.
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You can run everything from your email. When something needs your attention, you get an email. It tells you what happened and links to the call. You don't have to watch a screen all day.
There's also a dashboard — a webpage where you can see all your calls. Here's what it gives you:
The dashboard on a computer. The same view works on your phone. This is where you'll see IQConnect paying for itself.
Email us your notes. We update how IQConnect answers, usually within 24 hours. You don't need to learn any new software.
"Clients say bang trim. They can just walk in for that, no booking needed."
"Katie is best at balayage. Suggest her when someone asks for it."
"If someone asks for Sally, take a message and offer a call back."
"Always offer a treatment with every color."
If a call ever goes wrong: email us the client's name, their phone number, and what happened. That's all we need to find the call and fix it.
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A short email, a social media post, or a small sign by the register works: "We replaced voicemail with a booking assistant." When clients know what to expect, almost no one complains.
No one has to book with IQConnect. They can leave a message, just like voicemail, and a person will call them back.
IQConnect sounds natural, and it lets callers know it's an AI. You can also change its greeting: its name, its opening line, and how it introduces itself.
Some clients will love it. A few won't. Here's the math that matters:
hang up without leaving a message
finish their call
The form takes less than 10 minutes. Then plan a day or two for test calls and notes. Most salons are live within a week.
Your phone company. We give you the number. They send missed calls to it. Section 04 shows you how.
IQConnect takes a message. You get an email that says what the caller wanted. Then you call back ready to help.
IQConnect sounds natural, and it lets callers know it's an AI. You can also change its greeting and how it introduces itself.
They just say their name. IQConnect makes a new profile for them in your booking software, the same way your front desk would.
IQConnect treats them as a new caller and asks for their name. It never shares anyone's info unless the phone number matches.
Yes. It uses the service pairings and wait times already set in your booking software.
Yes. It uses your booking software's payment tools, or it texts the caller a safe payment link.
IQConnect reads your cancellation rules to the caller and asks them to agree. Or it hands the call to your team. You choose.
Yes. You pay month to month. One email is all it takes.
No. Email is enough. Anything that needs you lands in your inbox with a link to the call.
Email us the client's name, their phone number, and what happened. We reply within 24 hours.
IQConnect can also work over text and WhatsApp. Ask us to turn those on.
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Email us anything, any time. We reply within 24 hours.
[email protected]No question is too small. Your questions help IQConnect get better.
